Having done a lot of research we possibly received too much information, but this is no bad thing. We built up a great deal of trust with our adviser Mick Maunder and were very happy with how we were looked after. The lawyer being in Exeter we felt was a drawback but in fact worked out well, very impressed with the surveyor who both knew the local market and was knowledgeable and efficient. All in all a stress free experience.
The periodic mailshots and occasional contacts on telephone and through Seminars provide useful and up to date financial information of importance in what appears to be an increasingly complex legal world. Whilst I have not so far used the company for Equity Release or Mortgage finance I have every confidence, developed over several years, to recommend the Company and Advisors and will certainly use them, if, as and when need arises.
Jacqueline Adams was friendly and very helpful. Nothing was too much trouble for her. She was very thorough and always made sure that you understood what she was doing on your behalf and gave regular feedback on the state of the progress of the changes that were being made. She was always available to talk to if you needed clarification. She did all of the hard work in chasing up parties, making sure the correct forms were sent to me, making sure that I properly understood the process and at the end of all of this she secured me the best pension offer which made me substancialy financially better off.
After my first enquiry about buying an Annuity, the service was dealt with extremely well. Scott Lewis explained everything that I needed to know and nothing was too much trouble. He kept me up to date with the progress of my Annuity and if I needed to know anything I was able to ring him directly and if he was not there he would get back to me ASAP.
Overall all was dealt with expert advice.
I TRIED KEY RETIREMENT SOLUTIONS OUT OF CURIOSITY.
BUT WAS VERY IMPRESSED WITH THE WAY KIM WILSON LAYED ALL THE
PAPERWORK OUT IN EASY TO FOLLOW INSTRUCTIONS. ALL I HAD TO DO WAS FOLLOW THE ARROWS AND SIGN AS INSTRUCTED, SO SIMPLE.
MY PENSION ANNUITY WAS SET UP IN NO TIME WITH NO HASSLE,
THANK YOU KIM WILSON.
We were quite anxious about our meeting having no experience of this service. When Jane came she immediately put us at ease she explained things very throughly and answered all questions in plain english. Following the meeting Jane answred serverval emails ffrom our cousin who was pesent at the meeting. We would recommend this company to all.
Having discussed our financial situation with each other we decided to look into Equity Release. I (Mrs Middleton) saw an article in Yours Magazine and made the telephone call. The first contact girl was very helpful, and sent out the necessary information for us to read and discuss. We then dealt with Martin Sloan with whom we were exceptionally pleased. Martin made us feel very relaxed, comfortable with what we were doing, it was as if we had known him for a long time. Throughout.the whole process he as FIRST CLASS. Thank you Key Retirements.
Please let the necessary staff know, but we do not want publicity from this review.
I think this company should be rewarded for all the effort and patience it gives to it's customers, if you have never tried it please do , as all the stress of making those decisions about retirement annuities are so fully explained and then they do it all for you ! well recommended.
From the first contact, I was very at ease with the adviser who visited me, Everything was explained clearly and all that was required of me was clear and explicit. There were no problems and it seemed the whole business just "happened". Thank you Keys for a very satisfying experience, I really felt that all the contacts I made were there to help just me.
Billy Williams took us through the Equity Release process with patience and explained everything competently and answered every question honestly .He did not put any pressure on us and we are happy to recommend the process to anyone.
If we had known the process was so straight forward we would have taken some Equity long ago.
David Walls was efficient and patient when explaining the product. He kept in touch at
regular intervals as the papaerwork arrived and all queries he answered in a language
we both understood. He encouraged family and friends to take part in discussions. and
nothing was too much trouble for him. This is an important decision for us to make in our life but we feel with this product we have made the right choice.
This annuity is not my main one and is tiny - paid annually - but I never received the impression that this made it any less important.
It is also an enhanced annuity because of a health issue and I was extremely surprised at the difference between Key's offer and that of my original pension provider.
The paperwork was copious and could have been daunting but was all clearly marked where my signature or any other information was required.
Phone calls offering help if required were polite and unobtrusive.
Thanks for a great hassle-free service.
I am not particularly fond of filling in forms and official documents but Key Retirement Solutions were very helpful leading me through completing the necessary forms etc to enable me to purchase an annuity which I think is very competetive.s
From the moment we met with KEY advisore Les Garbutt, he put us at ease with the
clear and helpfull advise, as he explained in detail all we wanted to know about equity
release.Les was in contact with us during the various stages, in finding the right plan
provider, surveyor and solicitor on our behalf. We were amazed that all went through
so smoothly and quickly, and put this down to Les, his expertise and knowledge,and
the backing of Key Retirement Solutions.
If you are thinking about equity release, then
I recommend KEY being your first call.
For some time both we and Key felt that equity release was not for us.
Then circumstances changed and, when we both felt it was right, Key made it happen quickly and efficiently. We were kept fully informed of status and costs and would, we're sure, have been kept informed of any problems. There weren't any!
We were particularly impressed that there was never, at any time, a sense of pressure and that all potential problems were raised for discussion by Key themselves.
it was a big step into the unknown and with my daughters support contact KRS and applied for the KRS
brochure...this arrived within days .... I was pleasantly surprised how compact and easy to read and more importantly not left confused as to how equity release worked....I soon contacted KRS and
my journey began...I was fortunate enough to be given Mr Ray Brown as my financial adviser...the appointment was made for him to visit me at my home...naturally I was nervous and apprehensive...after getting to know a little about each other I was soon feeling more confident and relaxed thanks to Ray's easy manner....he went through the process and not once was I unsure or puzzled ...Ray laid everything out to me with out bogging me down with jargon i was not to understand....our next meeting at my home was with my daughter present..she was able to get answers to her questions and was shown spread sheets and comparisons...we were now ready to continue with my journey...Ray linked me up with Ashfords Equity Release Solicitors....a few weeks passed and I was now ready to meet with Peter Barton from Ashfords to sign the legal documents.....all along the way I was kept in touch by Ray and also Ashfords on the latest developments of the Equity Release.....all I had to do was wait for their calls..leaving me stress free and not having to make umpteen calls on the progress.......I would recommend KRS without any hesitation my personal experience with KRS isdue to Ray for being totally professional easy to talk to and for giving me the confidence and trust to continue with KRS .......I also have also used KRS Will Service.....my contact their is with Elizabeth Moody and who as i expected treated with me with professionalism and dignity......I have found each and everyone totally professional and trustworthy
This service was exceptionally efficient and helpful. Key solutions really helped me out with finding the best pension provider for me. the process was dealt with in a very friendly but professional manner. Kim Wilson was exceptionally knowledgeable and I was able to feel that no matter what my query was, she knew the answer and was able to solve the problem. She kept me fully informed through out the process and it was a pleasure to complete forms! Everyone I spoke to on the phone was exceptionally helpful and helped to take away the headache out of the whole process. I would recommend this service to anyone who is going through the same minefield of finding the best pension for themselves without any hesitation.
People would talk to me about pensions & annuity and it would go straight over my head.You just have to say Retirement or Pensions to me & I come out hot & colds all over, its like a minefield to most people like myself. I kept putting looking at my retirement solution off. After Speaking with Gemma from Key solutions she put me at ease straight away & nothing was a problem. She didn't act as if any of my questions were stupid ones although I'm sure some of them were. I'm glad I chose Key Retirement Solutions.
Thanks again Gemma McDermott.............
When I undertook looking for an alternative annuity provider I did not know what to expect, however, I should have realised it would be a 'bit of a minefield'. Key Retirement Solution's 'agent' was always helpful and, not wishing to sound demeaning at all, wasn't brash or sounded 'as if he knew it all'. That's not to say he wasn't fully aware but I would have been put off if the person at the other end of the telephone had been too 'cocky'. His approach was very settling and he was able to put my mind at ease when I wasn't sure if my interpretation of something was correct. He was very prompt in sending me information and it was very helpful when he went through the paperwork that he had sent me so that I was fully aware of what was being asked. I would recommend Key Retirement Solutions over and above the alternative firm that I also contacted at the same time.
Excellent service from Key Retirement Solutions and Dean Ratcliffe was always on hand to answer to answer any queries. Paper work was clear and easy to follow and fill in. The highest annuity rate found and everything was completed quickly and satisfactorily. I would not hesitate to recommend their service.
Kennie O'Connor responded to my initial enquiry about obtaining a Pension Annuity and i was very impressed with the information and the graphs he provided which were very thorough and informative. In the first instance he clarified some concerns that i had and then, once I had decided on my options, he went about obtaining the best quote from the Open Market for me. I never felt pressured in any way but felt confident that I had received sufficient information to make an informed decision. When i returned the forms and didn't hear back within the 3 week time scale suggested, Kennie followed this up for me and resolved the delay due to a clerical error by my current pension fund provider and kept me informed. All in all an excellent experience.
i found the whole experience talking about equity release comfortable and easy to understand.The consultant was very precise and described it all in depth. I was able to ask any questions i might have had, at my own pace i was not rushed into anything
I like the way the company kept me informed as the process developed.
Kennie O'Connor who dealt with me could not have provided a better service. He was very helpful in sorting out a better annuity for myself and kept me update of any progress from start to finish.
Would thoroughly recommend Key Retirement Solutions to anyone.
I would recommend this company to any of my friends and anyone interested in doing what I've decided to do.From start to finish,the help and advice I received from my advisor was excellent.He explained everything in detail slowly so I could understand what I was comitting to.There was no pressure at all and I felt totally at ease.They choose the best deal that is right for you.
I was interested but undecided whether equity release was the solution for my needs in comparison to obtaining required funds from downsizing. I contacted Key Retirement Solutions and based on the comprehensive information and recommendation given by their representative, Mr Glen Pike, I decided that a lifetime mortage scheme would suit my needs. This would enable me to continue living in my present house, would avoid the upheaval and cost of moving and, as I had planned, to give my daughter a deposit for a house. I am very happy with my decision since I have lived in my present house for 26 years and it holds many memories of my husband who died last year.
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