I ordered MP MAX Elle True Diet, Velvet Vanilla, Pouch, 1.8KG-Sports Nutrition which is in bright pink packaging but the produce received was in blue packaging and slightly different print i.e. didn't say MAX elle although the ingredients seem to be the same. This also happened to a friend the week before so I assume the packaging has been changed.
First, one tip! If you do need to reach customer service and you'd like to do it via on-line chat, put items in your basket first (even if you don't plan to purchase anything)! Only then will on-line chat be a viable option (otherwise it says unavailable - even during peak office hours). I recommend this as I don't want to spend money & time on international calling (I live outside the UK) and I sent at least five (5) extremely civil and professional emails to email@example.com which were never responded to. Products are hit & miss flavor-wise and as people's tastes vary, I would not depend on the reviews. As they do have single sample packets for some products (just type "sample" in search bar) - I highly recommend you try various flavors before buying an entire box. It's pricier in the short-run - but saves you having to giveaway three expensive boxes like I did. To be fair, they do have some quality good-tasting products at good prices. By far my biggest complaint is their abysmal customer care. My partner referred me via refer a friend & neither of us received our points. Lesson learned - I buy the products for myself, but do not refer the company to anyone else, nor do I recommend the company to my clients or friends. However, since you're reading this, you already know about them, so I've attempted to write a fair and unbiased review.
Can't really rate the product yet as I've only had a couple of shakes (unflavoured whey protein, which tastes fine), but the price and the delivery were both very impressive. Suspect I'll become a repeat customer...
Ravin Thambapillai fandt anmeldelsen nyttig
We really love your web shop! Actually your whole stuff assortment is really great! We are from Slovenia and we got our ordered stuff sooner then some stuff ordered in our country. Nice team and the whole line of products! Making really good marketing for your web site with our friends!
Ravin Thambapillai fandt anmeldelsen nyttig
The products are great and a fraction of the price you pay from other well known brands and the service and delivery is exceptional! I had the free delivery and it came the next evening! Brilliant!
Ravin Thambapillai fandt anmeldelsen nyttig
I paid 200 euros 13 days ago and it results that today 26 my order is still in oldburry when it was suposed to be in spain day 19. And after beeing returned without even reaching my city they dont even send it again to me since it stays in their depot in oldburry since last saturday, today tuesday. I`m going to fillin a claim with paypal and see if I can get my money back.
I am going to sound like some rep here, so whether one believes the review or not, they will not loose out on much to try the products out for themselves anyway, I guess. I cannot help but laugh at the folks crating their 'designer' sups around from H & B and the like, TBH I don't know how people who outweigh me by a few stone of pure muscle can afford those prices and not still know about this site. Some of the pure grade powders I have tried from here have literally fizzled/reacted in my mouth - not a bad thing, they were potent! Pharmecutical grade, straight out of the lab. Unbelievable. And some are paying for about a tenth of this same powder to be crammed into a 'designer' tub with about a toone of extra added sugar (you gain mass perhaps, not the right sort, though). Everything here at MyProtein is pure - you make your own anabolic concotions yourself. To be homest, nowerdays I only get the standard ImpactWhey, just because my money is borderline dire. As far as that Protein goes, well, it's the purest and least expenisve in the whole of Europe. I am actually a little scared of more people knowing about this site because, well, its too good really - what is the protein runs out through sheer demand? It boggles the mind that more people do not know about it. There's this one supp brand which has the slogan, like: ''winning the war against genetics'' - well, after two consistent years of training (full-body, ALL compund moves), I can definately say mine are pretty s**t, but its down to MyProtein that I am waging war against THEM!
Very fast delivery to Croatia (5 days) , good prices also,I used 20% off codes. I will order again.Just to mention I had a problem with delivery (my items weren't even sent),but I contacted customer support and within 2 days they sent my items.
Ordered on a Sunday afternoon and products arrived Monday afternoon despite being advised that the free delivery should take up to 3 days. Products arrived very well packed and as described. Absolutely no problems at all, I will definitely be buying from MyProtein again in the near future. Thanks
I've used MP for a couple of years now and would recommend them to anyone of varying fitness goals. The product range is second to none, all of great quality.
The promotional mails are good too - I always take advantage of them.
In respect of service, the delivery is free (orders >£50) and are always with me within a few days.
If recommend them to anyone.
I have used products from most of the top brands worldwide and MyProtein gives excellent value for money and good quality from what I've seen. I have already recommended MyProtein to friends and they've all requested I order products for them in my next order. This is definitely my new preferred supplement supplier.
As a marketing manager I find it such a pleasure to deal with this company. An easy to use, well designed website, coupled with an excellent delivery service leaves me happy every time. The packaging is excellent, with the brand name all over the packaging, which always gets the office staff guessing who it's for, with 3 of us using the company.
Having tried many protein shakes in the past, I'm happy to say that they taste great and more importantly work. It doesn't make me gag, leave a foul taste in my mouth, or taste like powder. Thanks to the novel shaker, I have great tasting, smooth shakes every time.
Here's to getting buff!!
I've used myprotein once before and they were quite good but this time they were amazing- great offer and even the free delivery came faster than I thought it would which was a bonus. Almost everyone I know who has protein uses myprotein.com and I wouldn't go anywhere else now
I recently placed my first order with myProtein.com, as my improvements in the gym were slowing down and I wanted to bulk up in order to sustain them and increase my muscle mass. At first there was almost a bewildering array of choices, but I quickly realised that the site was sectioned into broad "goals", mine being muscle and strength. From here, there was plenty of advice which helped me to target what exactly I was looking for. The clear ingredients, nutritional content and detailed description of each product also helped me to weigh the pros and cons of each before purchasing. A fairly incredible amount of flavours are also there for many products e.g. whey. It's certainly worth mentioning that, for the cost, anything I bought was excellent value.
Once purchased (with free shipping) it took only a couple of days to arrive by courier, much faster than I had expected.
Since signing up, I have consistently received updates on offers e.g. 20% off, or free items with orders, also more frequently than I would have expected- making it even better value again than buying either elsewhere online, or certainly on the highstreet.
I purchased a bag of 5KG unflavoured IMPACT WHEY PROTEIN on the website about one week ago. But apparently it tastes slightly different from last time. Also the whey powder mixed much more easily than last time. Has the source of whey changed?
Did someone has the same experience?
Allie B fandt anmeldelsen nyttig
Love the Whey Isolate Unflavored protein because its very clean, no rubbish in it and believe me if there was id feel it. Have been away from bodybuilding for years as ive had a very sensitive gut and was very sick at times, not going to into it, but had to watch what ive been eating for ages. Im one of those people who have to check the back of every food packet in the store to avoid the artificial shit thats makes me sick. Anyway i reached 12.5 stone in 2008 after 5 years of training and when i stopped i dropped to 9.5 at 10ft 11 ( very skinny) and stayed there till late September this year when i started back. I add my own flavoring (Xylitol, bananas etc). Ive put up a stone already ( muscle, i find it very hard to put on fat! ) and so glad i found this protein. And it mixes perfectly and tastes like a very light milk drink, i can drink it anyway as im used to eating very healthy. For me It tastes grand either way.
I used to be very happy with this company and had ordered several products so far, all without any problems and a delivery time of about 2-4 days on average.
However, my last parcel that was ordered 13 days ago was never delivered. I contacted their customer service 5 times now but all I got so far was "please fill out this form and send it to us here" or, after I did what they asked for, "we will contact the post company and get back to you within 48 hours".
I never got any answer from them so far, it was always me who contacted them again after those 48 hours passed without hearing from them.
Thus, I contacted the german support team to see if they were any better.
Ironically I was told to fill out the exact same formular (non-receipt of goods) again, even though I stated in my very first sentence to the german customer service that I had sent this to them already.
I'm beginning to wonder what people work there and I'm still trying to figure out if I shall find it amusing or enraging how they seem to be completely unable to make up for their own mistakes.
PS: I think the best part of the story was that the tracking-app of the post service shows that the parcel was delivered to a person with a different name than mine, to a different location - but still myprotein somehow requires 13 days (so far) to realize that the mistake is on their side.
Always surprised at how quickly myprotein can turnaround an order - placed on Thursday evening, delivered by Saturday morning. And that's not even a special delivery option. Used them a couple of times now, will definitely use them again.
my protein is not able to ship to france!!
didn't get my order until today and it hasn't even been shipped since the tracking code isn't working!!
i'm very disappointed and think it's the last time i order from this site
ordered for 50€ october 23!
today october 31 still no sign!! what is this?
customer service said it can take up to november 13!!! well i could have walked there to get my package !!
for what do i pay delivery?
bad bad bad
Can't believe I fell for it but bought a ton of stuff from Myprotein to take advantage of a free givaway. Long story short had to get daughter to place order and she couldn't get promo code to work but ordered anyway assuming they would refund. Oh how trusting the younger generation can be. Now I have to send back at my own expense and don't think will be ordering from them again. What's that saying Bush jnr couldn't manage Fool me once - shame on you?
Order Number :32605058, returns authorisation number is 246609. If anyone at Myprotein can be bothered revisiting
Ordered at 4pm on the 20th, products were with me by 2pm on the 21st. Great quality products and prices are much better than most places. Their whey powder mixes well and tastes great too. You can also buy 99p samples so you can try before you buy!
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