ValueBasket.com anmeldelser

ValueBasket.com anmeldelser

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molto soddisfatto.

non solo sono molto soddisfatto dei acquisti fatti ,ma trovo in voi persone molto professionali
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Good start very poor follow up

I bought a Sony phone handset from Valuebasket in September 2013. All went well to start with the item being delivered on time and in good order. The handset developed a problem in late November so I contacted Valuebasket to get it repaired under warranty. It took them over a month to arrange pickup of the handset. It was now collected from me over a month ago and I am yet to hear any update on the status of the item - they can't even confirm if it was delivered to be repaired successfully. Every e-mail I have sent has been responded to but with no constructive information.
daffodilly fandt anmeldelsen nyttig
valuebasket.com

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Absolutely terrible customer management failing to deliver

I ordered a Go Pro and memory card with the purchase being completed on the 15th Jan. I subsequently wanted to change the delivery / shipping address and phoned their 'Customer support' (only they will call it that) to do so but I was told this was not possible to do. Therefore I had no option but to cancel the order.
Despite numerous e-mails requesting my refund to which I only ever receive automated responses, the majority of which telling me some good news that my goods are in transit, and five telephone calls I still have not received my refund by the 5th Feb. Worse still, they cannot tell me when I will receive the refund but only when the goods are back in their warehouse. Quite what happens if the goods are lost in transit they cannot explain. I will never use this 'company ' again and advise no one else does. Companies like Value Basket give internet shopping a poor reputatiuon for customer service.
IdilioF fandt anmeldelsen nyttig
valuebasket.com

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I can only speak for myself but Valuebasket have been great

I placed my order without doing proper research, then read numerous horror stories about orders that had been placed and not fulfilled by Valuebasket. I tried to cancel my order but was told it was too late and that my order had been upgraded to a faster delivery. Having accepted that my $199 was lost forever it was a very pleasant surprise to find that my Blue Yeti microphone arrived safe and sound in double quick time.

Bottom line is I can't speak for anyone else but I have been very impressed with the price which is $50 less than anyone else and was delivered in double quick time.
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A good informtive purchase and excellent price too. What more could you want!

I recently bought a Nikon d3200 camera kit from value basket at a unbeleiveable price in comparison to other providers saving myself over £100. I have been well informed during my purchase as to when it would be shipped, when it was shipped and then contacted by the courier via text and email to say which hour my parcel would arrive in (and did!). My only critisism would be that on the website it says orders in stock usually ship between 2-4 days and I would take that as I would receive my order within that period (sometimes before then with internet shopping as most service providers are extremely quick at dispatching orders these days). I placed my order Tues evening and received my order the following Mon morning which is quite acceptable. This is a small price to pay for the massive saving made on my purchase but it was my only critisism as I became eager to receive my goods. Excellent choice of courier though. Overall well recommended and well informed and dont forget the 3 year warranty included!!
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Avoid this company if you don't like hassle

These people do not know the meaning of customer service. They just use your money to boost their cash flow. After taking my money I don’t think they had any intention of supplying my order. I cancelled the order, after a months worth of pathetic excuses, such as excessive workload for their despatch team, they then stalled in paying the money back, which was taken when I first placed my order. I eventually contacted my credit card provider and got a refund using "section 75". As soon as I completed the credit card paperwork I got my money back, but then had to wait for 45 days in case Value Basket contested the refund. VB "kindly" confirmed the refund had been approved after the 45 day period. DO NOT EVEN THINK ABOUT USING THESE PEOPLE."
valuebasket.com

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Try them, you wont be disappointed

Hi Folks
I was looking to buy a D3200 and was amazed by the price differential between high street shops and online outlets. I was a bit worried about buying online as there are lots of reviews that warned about the “perils” of buying online and advocating purchasing from the known high street shops..
However been a keen bargain hunter I did my research and found Value Basket to have the best deal available and read some positive feed back on this site which persuaded me to give them the opportunity to prove themselves.

I still had some slight reservations when I placed my order however it has been a very easy and financially awarding experienced.

The quoted delivery time was for between 7 and 10 days, my camera arrived in six days which is very impressive, everything is as described and expected. Once I had placed the order I was able to track the progress through my account and found this was updated regularly with status reports. I also received an email informing me it had been shipped, overall communication was excellent.

The delivery company DPD was also first class, they contacted me to tell me that delivery would be between 10 and 11 am, it arrived at 10:30, you cant get better service than that and Value Basket have made a good choice in picking DPD as their courier.

Overall I’ve been very impressed with Value Basket and would have no reservations about using them again or recommending them to others.
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Livraison tres rapide, emballage parfait.

Livraison tres rapide et produit tres bien emballe; ! Un petit bemol pour l adaptateur d origine qui n est pas pour secteur europeen. Une boite avec adaptateur etait tout de meme envoye avec.
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After sales leaves much to be desired

Based on my experience this company's after sales and returns service is the worst I have ever experienced. Having bought a camera from Value Basket as a Christmas present I decided I'd like to return it and upgrade to a new, more expensive version. I rang the company and explained this and they were happy to oblige.

I returned the original camera unopened to their returns address in Hong Kong (which cost me nearly £20). I rang their customer services and they confirmed they had received it on Jan 7th (seven days after my returning it). From thereafter things seems to go from bad to worse. I ended up ringing their customer service number on a daily basis. It was a bit like banging my head against a brick wall. Promise after promise, excuse after excuse.

To cut a long story short it took nearly a month to get a refund (I realised I didn't want to do business with them again due to poor internal communications and service). To add insult to injury they still felt they were justified in deducting a £25 'handling fee'. There was no option to actually discuss this or contest this charge.

Also worth bearing in mind the camera box would strongly suggest the product is a 'grey import' – all the print on the box was in what looked like Chinese, certainly not English. Be warned – buy from this company with extreme trepidation.
daffodilly og IdilioF fandt anmeldelsen nyttig
valuebasket.com

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Dear client,

Thank you for your feedback. An agent will be in touch shortly regarding your order.
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Recibes lo que esperas con garantias y sin ansiedad

Me encanto que desde el momento que realice la compra se mantuvieran en contacto conmigo y me informaran constantemente de los pasos que seguia el envío , eso tranquiliza , quita ansiedad y da garantias a las personas , que como yo , no estan habituadas a comprar por internet . Ademas 15 minutos antes de la entrega se comunicaron por T:E y pude elegir el lugar y hora de recepcion .
En 4 dias habiles tenia el pedido en mis manos en perfecto estado , un servicio excelente que merece mi recomendacion.
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Valoración general positiva, pero....

He comprado y todo perfecto, pero he encontrado:
- En la sección "Contacto" se presuponen unas preguntas determinadas y no dan opción a otras que no aparecen en el listado desplegable. Por tanto, has de enviar una pregunta bajo un título o epígrafe que no tiene nada que ver.
- La factura no identifica al emisor y no lleva IVA desglosado.

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Appalling service

I ordered on the 13th of January for an item advertised with 4-6 day dispatch. It is now the 3rd of February and all complaints are still being met with 'we have had a large influx of orders and will get to it ASAP'. I have requested a refund, I recommend you avoid this company. Pay a little more for reliable service.

Update 8/2/14 -
They persuaded me to wait a few more days, offering expedited postage and a memory stick in compensation. Unfortunately they were still unable to post the main item or tell me when they could post it. When they requested yet another extension I demanded my refund. I will update again when I receive it.
I note with interest that the item is now listed as out of stock on the website, something the many, many customer services people I communicated with all failed to mention.

Update 16/02/14:
Still waiting for my refund. Valuebasket has of course missed the deadline they specified for issuing my refund, and it now says 'refund request is in queue'. I am phoning my bank when it opens tomorrow to recover the funds through them.
daffodilly og IdilioF fandt anmeldelsen nyttig
valuebasket.com

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Dear client,

Thank you for your feedback. An agent will be in touch shortly regarding your order.
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Rapido y eficaz

Han sido rapidos y eficientes, compre el jueves y el lunes tenia el pedido en casa.
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TUTTO PERFETTO

Allora, ho acquistato un lg g2 il 23/1/2014, mi è arrivato oggi il 3/2/2014 dopo 11 giorni, se leviamo 4 giorni (sabato e domenica, sabato e domenica) ci ha messo 7 giorni ad arrivarmi.
All'inizio ero preoccupato per tutti i commenti negativi che avevo letto, ho voluto acquistare comunque, dopo 1 giorno che avevo acquistato vedo letto sul mio stato ORDINE TRATTENUTO e che dovevo inviare la fotocopia di una mia bolletta della luce, la invio subito per email e il pacco si sblocca il giorno stesso, per il resto è andato tutto liscio come l'olio, non so se sono stato fortunato, ma io mi ritengo soddisfatto, il telefono è arrivato con dhl ben imballato e senza alcun problema.
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Profesional y magnífico

Un 10 a la relación calidad precio
Un 10 al servicio de entrega
Un 10 general a todo
Me gustaría ampliasen más productos
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Nothing but frustration

After a long and frustrating wait, the phone finally arrived. The frustration did not end there. The phone default language is in RUSSIAN !! Why would anyone ordering from Valuebasket Singapore portal wants a phone in Russian? Since I cannot understand the menu, I don't even know how to get to set it back to English. This company is terrible. I think they simply grab any cheap available stock and sell it to another one who places a order.

(earlier post below)
Ordered a phone which one stated as "stock is available" After 16 days. After 16 days the status is "Stock has been allocated and will ship within 1-2 days time". I don't believe I will get it in 1-2 days. Totally lost faith in this company.
IdilioF fandt anmeldelsen nyttig
valuebasket.com

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Dear client,

Thank you for your feedback. An agent will be in touch shortly regarding your order.
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TUTTO OK

La merce perfettamente imballata e funzionante mi è stata consegnata dopo appena 4 giorni. Effettuerò sicuramente altri acquisti su ValueBasket.com.
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Rien a dire tout est parfait

Site très facile pour commander les délais sont parfaitement respectés le produit très bien emballé . Aucun problème , plus que parfait .
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Dont ever buy from Valuebasket

i ordered a nokia smartphone lumia 920 on 7th january and they immediately debited the 240 euros from my account. and after days of emails to the customer service with no proper response, they told me that they are doing quality check on m product before sending and then after almost 3 weeks they emailed me saying that the order has been out of stock. so far they had been fooling me saying that its under quality check and out of no where they said its out of stock, LIARS!!! . and now it has been more than 2 weeks since i have cancelled my order and no sign of refund yet, they are giving same useless replies in email, i will be going to my bank for VISA fraud.
Moral : NEVER EVER BUY FROM THIS COMPANY/ SITE. Instead spend another 50 bucks.
I forgot to check the review of this site before buying. Always do a review check of the site from which you are buying. and avoid VALUEBASKET at all cost for your own good.

post update ;
Got my Refund on 06/02/2014, after one month....lots of chasing emails and unsatisfied answers from customer service, happy that I finally got my refund.
Juan José og IdilioF fandt anmeldelsen nyttig
valuebasket.com

Besvarelse fra valuebasket.com

Dear client,

Thank you for your feedback. An agent will be in touch shortly regarding your order.

ValueBasket.com Details

About ValueBasket.com

ValueBasket.com is a global online consumer electronics retailer which brings trusted and high quality brands and products right to your doorstep and at great prices. ValueBasket.com believes in giving our customers not only value for money, but also in building lasting relationships based upon trust with each of our customers. We know that online shopping should be easy, and at ValueBasket.com we look at things through the eyes of our customers. We believe in building a strong relationship with each person who visits our site through open communication and seeing things from their point of view in order to exceed the expectations of every visitor.

Besøg ValueBasket.com

Contact Information

Ring til www.valuebasket.com/contact
Vi bor Hong Kong

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