I ordered a set of replacement covers which were in the sale. The covers were not the same quality as the original ones. This was not made clear and I feel conned
Excellent company to use for Internet goods.
I ordered some furniture on line. I received an email to say that it was no longer in stock. I was offered an alternative at a discounted price or a full refund. The alternative was not suitable for my requirements therefore I opted for the refund. This was returned immediately.
It was a great service and I am only disappointed that the furniture was no longer is stock as I am sure it would have been perfect. I will be looking out for it coming back into stock next year and replacing my order
The Garden sofa set i ordered for the garden was the cheapest i had found online. It was delivered very quickly after ordering and the staff i spoke to on the phone were incredibly pleasant and helpful.
The sofa was much larger than i expected and i was really pleased with the quality and size.
I am quite an overweight person, so strength and quality was one of my main concerns when looking for a garden sofa, i am incredibly pleased that i went with this product and would recommend it to anyone, especially those with weight issues.
The cushions are very comfy and well made. I am very happy ty!!
Very happy with our 8 piece Tuscany rattan set. High quality and looks excellent. Arrived promptly and well packaged. Customer service was good (e.g., changed plan from next day delivery and charge was immediately refunded).
Only not 5 stars as a cover for all the furniture is not supplied unlike other firms. Also, delivery was done by just one man (!), with the various boxes only delivered to kerb side; would pay extra for delivery to the garden, unpacking and removal of packaging.
The product was as described and delivery was very good and on time as promissed from phone call confirming my order. I will recommend you to my friends and colleagues if they require similar products.
I did a lot of research online and looked at (literally) hundreds of different rattan sets, before deciding on the Sicilia Bistro Set from Alexander Francis.
The website was clear, the pictures were of excellent quality and there was plenty of information given about the products. I could tell that the rattan in this furniture was going to be of superior quality to some of the cheaper, or same priced furniture, from other suppliers.
My furniture was delivered within 3 days of ordering it and the delivery men were so lovely and helpful. The furniture itself is BEAUTIFUL, I can't recommend it enough.
I will definitely be using Alexander Francis again for future purchases. Well done for being the best company I've ordered from in a good while!
Alexander Francis are a super company to deal with from their knowledgably sales staff to fast delivery followed by the quality and attention to detail of their patio furniture.
I would have no hesitation recommending them.
i have received a fantastic service over the phone , very polite and with fair recombination as what is best for our needs, goods arrived very quickly . Very pleased with the goods .
we are happy to recomand anyone and will buy from you in the future...
We purchased several sunbeds for our property here in S.W France.
There was a slight hiccup in delivery, but the matter was sorted quickly and professionally. The sunbeds look far more expensive than they were and gives a quality feel to our business.
Would not hesitate in recommending Alexander Francis !
I also ordered from Alexander Francis last year and the product is excellent. However, I had the same problem as currently - the website says delivery within seven days but this is not the case. Delivery has been quoted as week beginning 10th May. As you make immediate payment in full, don't feel that this is good enough.
I found all members of A F employees easy to deal with and extremely helpful.
I was very pleased with my purchase last year (Tuscany Brown Rattan 4 Piece Daybed and Napoli Brown Rattan 3 Piece Sun Lounger set). Didn’t hesitate on returning this year to make another purchase. Lee is very helpful, it's nice to deal with a firm who make you feel valued as a customer.
I found Alexander Francis on the internet while searching for good quality, attractive garden furniture, not only was the website EXCELLENT, I found the overall service great. I am enjoying my furniture, it looks great and is both comfortable and practical.
After a lot of searching for a high quality black rattan dining set with cream cushions, we found the Alexander Francis range and placed an order. The quality is top notch, with anodised, turned aluminium feet, smoked glass table inlay, stainless steel ice box, and firm, comfortable seat cushions. The only tricky bit was getting it round the back as the table is solid and wont fit through a single door, so we had to lift it over the garden fence from the road. All in all a brilliant product.
Was a little bit concerned ordering garden furniture without being able to see it for true quality, colour and comfort especially as it was purchased and delivered as a gift. However, it was spot on. A year on it is looking brand new
I purchased all weather garden furniture last year. The company kept me informed through the whole process and when the furniture needed replacement feet a few weeks ago this was done very promptly and without hesitation. I would buy from them again
Great product, we were very pleased with the conservatory furniture. Ordered premium delivery and was expecting assembly and removal of packaging, however the delivery men knew nothing of this. I contacted AF and without asking they refunded the entire cost of delivery. A test of a good company is how it reacts to issues that of course can happen, and I thought they dealt with the issue perfectly.
Brilliant looking furniture and exceptional value. Would highly recommend company and have done so to two friends since the purchase. Required replacement seat which was dealt with very efficiently. Have had trouble with rusting feet only weeks after having replaced the original ones that were found to be faulty during production. Emailed photos to the company and hoped to have response reassuring me they would honour any rusting parts and replace said parts but I received no confirmation of receipt of the photos or reassurance they have registered the problem/my concern.
I ordered furniture from Alexander Francis last year and the service I received was excellent. The furniture itself is beautiful and I couldn't be happier. Have since recommened them to various friends and family.
I agonised for months on buying the right rattan furniture, and finally chose Alexander Francis, and I'm really glad I did.
I loved the unique styles and the choices, and the fact you can buy a variety of different coloured replacement covers.
I also like the fact that the furniture is all one piece. It looks, and feels, better than those that have to be screwed together, and the cushions are well made and comfortable.
They were very good at keeping me informed on delays and delivery dates.
The furniture was well packed on arrival.
I would definitely recommend Alexander Francis.
I ordered an oak shoe cabinet. The order was immediately acknowledged and an estimated delivery date given. I received a telephone call to arrange delivery, which was actually earlier than expected. The cabinet was delivered and unwrapped in my presence and placed where I specified. The quality of the cabinet is really excellent. This was my best internet purchasing experience ever and wouldn't hesitate to recommend Alexander Francis.
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