City Link anmeldelser

City Link anmeldelser

Meget lavt
2.6
fra 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Bedøm virksomhed
818 Trustpilot anmeldelser
|
Seneste anmeldelse

Anmeldelser

Om

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shockingly unrealiable

Next day delivery order sent by supplier on time

Next day. City Link confirmation email , but no delivery.
Called City Link and rearranged.

Day 2 . City Link confirmation email, no delivery
Gave up calling and asked supplier for a refund

From now on I will just have to avoid companies that use City Link as their courier.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling and not for the first time

I buy lots of stuff over the internet, I am getting parcels most days. The only company I ever have problems with is CityLink. I cannot understand why Amazon continue to use them for their premium next day services.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Extremely quick

Ordered online 17:30, had the parcel in my hand next day 08:30 - can't ask for better than that!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Professional & efficient service by a quality company.

Online tracking service was spot on, driver was courteous & smartly dressed. Highly recommended!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Service terrible than price, not worth.

1. City Link Express has only 1 line number and always engaged, nobody pick up your call and can happen for few days although you keep pressing the recall for whole days.
2. If you manage to contact them, the consignment status is a lie, they just simply key without any knowlegde on the item status.
3. Even you give them the consignment number, they will lie to you saying missing 1 number if they screw up the consignment status.
4. They claims flight shipment from China to Singapore takes 4 days! They also claims custome clearnace takes days in SIngapore but I have done many times custom clearance which take maximum to half day only!
5. They will only deliver your shipment 4 days after they had received your shipment at your local office. So it will take 2 weeks to deliver to your after your order.
6. Delivered items will not be in top condition, will have slight wears and tears.
7. Customer service are very rude and even you cpmplained,it is useless because this company culture is linked to their HQ culture.
8. Local post office are faster and cheaper.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

outstanding

the overall delivery was good, friendly service by the driver.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

certainly upped their game since I last used them!!

Living in a remoter part of Scotland for the best part of 20 years couriers are a way of life. A few years back I had had repeated bad experiences with City Link and vowed not to use them again. I ordered a fragile item on line and on on contacting the supplier for the consignment ref my heart sank when I was told it was City Link.
Well, I put my hand up, I was proved wrong!!
Excellent service, arrived within the window and outside normal hours, and a very courteous driver to boot!!
To quote Arnie "I'll be back"
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

did not follow instructions, i am inconvenienced

asked for package to be left behind house, package taken back to depot, not very happy. I have asked amazon not to use city link for my deliveries in the future
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very prompt and courteous

This was a delivery (from Reading area) ordered on Saturday and promised for Monday. Even so, delivery by 9am was pretty darn fast and almost caught me out - I'd told the sender that I could be out until 10am but this info didn't reach City Link. Very courteous driver, would recommend City Link as a delivery service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Why give tracking information that is totally bogus?

This company is trading like it is still the 1970's, Bad service and bad communication. Use a different company that is my opinion.
City Link

Besvarelse fra City Link

Good Morning Mr. Tindall,

I am sorry to hear that you are unhappy with the service that City Link provide. Can we help at all? Please email customer-relations@city-link.com.

Kind regards,

Daniel
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent experience, could have been a bit more organised

I had a bit of fairly heavy machinery delivered by City Link recently - around 120kg, so not light. The depot forgot to send it out the day they said they would, but a call centre worker got it all sorted out and out for delivery in the afternoon. The driver was incredibly helpful - even helped me unpack and reposition the machine. Top work.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They are lying scum

they are the worst ever amazon use them and more fall them they are taunting there name with lies u wait in all day get things from others them they claim no one was in and mess you about happen to me now 2 times and amazon really need to let them go under and good job
City Link

Besvarelse fra City Link

Good Morning Terry,

I am sorry to hear that you are unhappy with your recent experience with City Link. Is there anything that we can do to help?

Please email customer-relations@city-link.com with your consignment number and we will be happy to assist.

Please accept my apologies for the inconvenience that has been caused.

Kind regards,

Daniel
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

On time every time

City Link have recently surpassed UPS as my favourite courier.

FedEx are a bit tricky to deal with
DPD often don't bother coming
Yodel are...well...you know... (chocolate teapot)
Parcel Force are also very good but I don't get to deal with them often
TNT are also great but again, I rarely deal with them.

All my City Link deliveries come before 8am (usually just after half seven). This is fantastic as it means I never miss a delivery - I haven't left for work yet. I always miss other couriers because they don't come until midday at the earliest.

My driver (I've never asked his name) is very courteous, and quite charming. He always makes friendly conversation, and manages to make something as mundane as signing for a parcel into quite an enjoyable social function.

City Link's delivery time also has the added benefit of making lie-ins a thing of the past - I'm always at work on time now! On the other hand, my driver has my sympathy as I've answered my front door in some states at half seven!

Bravo, City Link.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worst courier service in London

harrasing and torturing experience is what I can say..rude impersonal and dishonest.They are incompetent.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor unreliable Company ! Never use again!!!

I have tested this courier service out fully to see how good they are, and i can honestly say i will NOT be using this company ever again. They have failed collection not once but 2 times on several occasion and sometime 3 times. I have many unhappy customers due to this company not collecting my parcels to deliver. This has happened many times so i have now concluded never to use them again!. Think very hard when using these guys.. they will fail you 70% of the time. You are very luck if you get a good service first time round but try them again i can assure you that you will soon find out how they perform.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Incompetant

Left a message on my document in the additional notes "neighbours are friendly - 102" and the degenerate incompetent delivery driver could not link the dots. So now my parts I'm waiting for to fix my car of which I have booked time off to do is now on hold purely down the degenerate member of staff I was unlucky enough to be dealt. To top it off I get smug little moron with nothing but glee in his voice about my predicament. I find this disgusting and unacceptable. Yes they can hide behind call centres. But they still have bills to pay. Like insurance. I wonder what would happen if every disgruntled customer took it upon themselves to exact sweet justice to there vans. Being in the insurance industry I can imagine the fleet insurance costs would sky rocket. Hopefully forcing them out of business. We can but hope. Bored of collecting mail from post offices.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Collected parcel from wrong address & wont refund for not collecting mine!

Got email on the morning of the collection day 31st March to say that collection would be between 09:00 and 17:30, I stayed in all day and at 17:30 used the Live Chat to find out why the parcel hadn't been collected although the Tracking said that it had. Live Chat person Rowan said the tracking was wrong and that in any event collections were between 07:30 and 18:30, I kept him talking until 18:30 and parcel still not collected so cancelled my order and asked for a refund. Following morning I went to Motherwell depot to complain, they phoned the driver and apparently he had picked up parcels from a different address, and they had been delivered and signed for before I got home. Got email from Samantha Barker on 7th April to say that Request for Refund was refused because the tracking said that the parcels had been collected and delivered. I emailed twice to explain that it was not my parcels that had been collected and delivered but no response. Used Live Chat again this morning, 10th April to find out what was happening, told by Sarah that she was waiting for a reply from the depot and would have an answer for me today, I asked what if I didn't get an answer today and she promised that I would. At 5pm used Live Chat again to see why Sarah had not given me an answer and Dianne was unable to help because she was waiting for the depot to respond. The Live Chat people say they don't have any phones and can only communicate to other members of the same company by email, if Rowan had been able and willing to phone the driver when I first called this would have been avoided, if Sarah or Dianne had been able or willing to call the depot they could have had an answer today, but unfortunately I will have to wait. I wonder if the MD knows that his employees are trying to destroy his company, he soon will!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WoW loving the timed delivery service

Fantastic service from City Link having launched their On Our Way service.- I've personally always had great service from this Company but to now be able to go about my business and know when I need to be home to receive goods. I don't have to stress about school runs or being in the office and can just meander home to receive my goods.

Well Done City LInk!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivered as promised

The 2 hour delivery slot was achieved, Sadly I was unsure hor accurate this was and stayed in all day until delivery was received at 15:47. I would probably be more confident next time a City Link delivery is made.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very bad service!

This has happened to me twice. Online status says Attempted Delivery. Yet no card was left behind. In all likelihood they want the sender to pay for the 3rd delivery attempt. Worst company.

City Link kundeservice

Om virksomheden

City Link - Premium Express Delivery Services, visit our site for courier services throught the uk and worldwide

Besøg City Link

Kategori

Trustpilots forpligtelser

Læs mere om Trustpilot og vores indsats for at gøre det mere gennemskueligt at handle.

Oplever du at modtage falske anmeldelser på din virksomhedsprofil, vil vi meget gerne høre fra dig. Kontakt Trustpilot her.

Trustpilot Abonnent

Denne virksomhed abonnerer på Trustpilots Business services. Læs mere om vores services for virksomheder.

Ingen virksomheder kan slette eller på anden vis censurere anmeldelser.