Besvarelse fra eSpares
[REPLY]
- Anmeldelser (165)
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- Suzanne Jones
- Llangennech, GB
- 1 Anmeldelse
Can't fault them
I have been delighted with the service from e spares. Although the wrong item was sent the communication was excellent and the refuund fuss free.
They have an extensive range of products and delivery is fast.
Their chat facility is very helpful, and telephone assistance was polite and efficient.
Just can't fault them really.
They seem a very reliable, efficient and proffessional company.
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- Robert Moore
- Rainham, GB
- 2 Anmeldelser
No problems with product or delivery times, both excellent
I have returned to this company on several occasions & never had a problem with them at all, products & delivery has been first class & I have no problem in recommending them to anyone
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- Christopher Quinn
- 1 Anmeldelse
Very long to deliver, wont use again
On it's site for basic delivery it is misleading, when I called they said up to 8 working days! So been waiting for part for over 10 days now, not happy
- susan chalmers
- carnoustie, GB
- 2 Anmeldelser
poor service poor customer help
I have used espares before and did not have any problems, but this time I got sent the wrong belts, paid for two packs and only one arrived which was the wrong belts emailed customer services who just did not do anything for me and have now stopped coresponding with me at all, I felt that their sevice had gone downhill and on ocassions
when I have had problems with reputable companies they make an effort to at least contact me by phone or otherwise until problem has been solved but not espares. They have certainly lost my custom if thats how they have to make money out of people.
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- Nova Woodrow
- 1 Anmeldelse
Great price, great service
I had been looking around for a new inner glass part for my cooker and had put it off because I couldn't be sure I had the right part and it seemed expensive. Then one day I bit the bullet and looked again, I found espares on google and they had the best price I had found by a long way. The website was really easy to use and very clear with videos for how to fit the spares you were buying. I gave them a ring to check I had got the right part and spoke to a really cheerful and helpful member of staff who checked it all quickly for me and took my order over the phone. It was sent by courier the best day with a link provided to check my delivery with a one hour delivery slot. I couldn't be in so I was told by espares that I could leave a message for the courier and they could leave it somewhere or deliver it to a neighbour. Next day, on time and well packaged I got my glass and all was exactly as stated. Was very pleased with every aspect of the transaction and impressed with their service. Definitely recommend the company very highly!
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- Shelly Long
- Saint Albans, GB
- 1 Anmeldelse
fantastic
absolutely delighted - was trawling through the internet looking to see if anyone had had the same problem with their cooker as me - fully expecting to have to buy a new cooker and came across the eSpares website. For the price of £20 I bought a new hinge and followed the videos on the site and it is as good as new.
highly recommended saved me a ton !
thankyou
- Colette Weathersbee
- 1 Anmeldelse
Brilliant service, every time!
I have used this company many times, usually in a domestic crisis that needs to be resolved urgently ( eg fridge door hinges broken and a full fridge of food about to go to waste) and they offer an unrivalled level of customer service, every time.
It is rare to speak to people who care, are patient and really try to help. I wouldn't consider using anyone else. An amazing level of service, from several different members of staff...I think they are all wonderful! And the website works well too....another plus. Highly recommended.
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- Patricia Evans
- 1 Anmeldelse
This is what I call service!
Having e mailed e spares on good friday, I realised it was not the brightest thing to do.
However, the query was answered on easter monday, with an excellent price and delivery promise. True to their word the del Co gave me an hour slot for the wed'day and stuck to it.
Parts arrived with full fitting instructions.
Was I glad to get my dishwasher back,!!!
Highly recommend this company.
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- Richard Edmondson
- Liverpool, GB
- 2 Anmeldelser
- Ed
- 2 Anmeldelser
Slow despatch and delivery. Poor customer service.
Although showing as in stock, items received one week after order. Charged £3.99 on a £10 order value for the privilege. Items similarly priced to ebay, Amazon and other online retailers, yet in my experience other retailers despatch same day and very often arrive the next day. Customer service staff can do nothing more than hide behind their Ts & Cs and multiple Emails to their Director, Martin Depper, provoke no response whatsoever.
My advice, spend your money elsewhere, get the same items for the same price and much faster.
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- Tony Baker
- 1 Anmeldelse
Top notch service
If you need spares for lots of makes of appliances try eSpares first the service is top notch. We had a poorly dishwasher and we had a rough idea what we required but with their help we got what we wanted and the icing on the cake was their use of DPD for delivery. We received emails saying when the parcel was dispatched and then the day and time it would be with us for example they told us that between 09:14hrs and 10:14hrs,at 09:13hrs the delivery person was knocking on our door. There is no way you can better that for service and our dishwasher is back in full working order.
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- Lucie Dehon
- 2 Anmeldelser
Good prices and delivered within the time frame advertised - Perfect !
Ordered a replacement handle kit for our washer drier.
We needed fast as no washing machine for a famly with babies is VERY inconvenient.
Espares offered the kit for £8 less than other sites, charged £6 for next day delivery via courrier which is very reasonable. After checking for Espares and other competitors on this site I went for Espares for their top ratings. The item arrived as promised the next day and within the hour delivery slot the courrier has informed me of via SMS.
Washing machine fixed within 24hrs and during the Easter break for 30 something quids when AEG was quoting £199. Thank you Espares !
PERFECT !
Thank you for TOP customer service
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- Ahmad Faoud Chatharoo
- 1 Anmeldelse
Fast, precise, stylist and score as the "Gunners"..... 90%
Ordered the top element for my oven, arrived in no time well packaged. Unfortunately, my original one was actually fine. Returned the item, no fuss and got a full refund. What a company! Thank you is not enough to acknowledge this fine gesture. I have spoken to my many friends about this and they will definitely buy from eSpares.
Thanks a million,
A.F.C.
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- Tony Rawlings
- 1 Anmeldelse
2.4m Flexible Henry Vacuum Cleaner Hose
Delivery second to none. Ordered Wednesday PM arrived Friday. Amazing
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- Ron Balneaves
- Forfar, GB
- 1 Anmeldelse
Great service
Anything you need is easy to scroll and find
Certainly know their products
Great service and dispatching
Ticks all the boxes
Certainly use them again ..need I say more
- betty
- 3 Anmeldelser
dyson dc18 undercarriage
i feel i must praise espares ltd on a very speedy service,the part was just what
it said on the tin , my dyson is now up and running , brilliant well done espares.
will use you again with no hesitation, thanking you
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- Catherine Adams
- London, GB
- 1 Anmeldelse
Quick fast and professional, very helpful company.--Happy customer..
I'd gotten my order wrong at first, but the staff at "eSpares" were quick to refund my money, and help me reorder the right parts for my " Flymo-350" , which is now rebuilt and working as new, i can now get on with putting my lawn's back in order,. thank you so much " eSpares" . I will be using your company again.. Happy-customer.. Mr.adams.
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- Fiona Murray
- Bower, GB
- 1 Anmeldelse
Smiling customer
Needed a Dyson Vacuum hose. Looked no further than e-spares.
Easy access website,
Clear information,
Simple order process,
Perfect condition delivery,
Very happy customer.
Pat on back to staff at e-spares :0)
Nice pen too.
Thank you!
- Rob Arlington
- 1 Anmeldelse
Wife Cross!! Zanussi Washing Machine E40 Error
After moving home, fitted our Zanussi Washing machine only to find it kept giving the error code E40 combined with a series of clicks from the area of the door lock. Guessed this was a door lock sensor problem. Looked on line and was lucky enough to find eSpares. Made finding the correct part simple and ordering even simpler. Arrived the following day, fitted in minutes and washing machine fully functional again!
Wife Happy !! Thankyou eSpares, saved me a week of earache
- Pauline Hutchinson
- 1 Anmeldelse
Simply the Best!!
I ordered a grill pan hand from eSpares - it arrived promptly. Unfortunately, after two uses it broke - this was clearly a manufacturing fault. eSpares sent me another, not waiting to receive back the faulty one. They e-mailed me clear return instructions and a returns label. I received the following e-mails: notification that the handle had been dispatched, advice as to the day of delivery, advice as to time of delivery. It arrived exactly on time! So within a couple of days, I had my new handle which works perfectly. Many thanks to eSpares - superb service.
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- David Thompson
- 1 Anmeldelse
Unlisted Miele fridge part - no problem for eSpares
A vegetable tray for a non-listed Miele fridge model was no problem for eSpares. They found the part number from a verbal description and put in a special order. Delivery took a couple of weeks with an apology from eSpares but that's really good for a non-existent part and and it's a perfect replacement. Many thanks to eSpares staff.
- David James
- 1 Anmeldelse
Easily found the part I needed - delivered promptly!
I needed a bulb for a Sharp Microwave. manufacturer instructions said its replacement was a service engineer job. eSpares had the special bulb and sent it next day delivery. It took half an hour to fit. Excellent service - I will certainly use them again!! David J
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- Charmaine Tan
- Singapore, GB
- 1 Anmeldelse
FANTASTIC COMPANY! good prices, great customer service, products as stated!
i have an indesit dryer, and some parts needed replacing. asked my local official distributor and my eyes nearly popped at the prices.
came online to search for an alternative and am so glad I found espares! prices were significantly cheaper than what my local appointed distributor quoted, and even after currency conversion and international shipping, I save a good 50% - 60%!
customer service was also great - the staff were polite and address your problem you are facing - what a refreshing change compared to other companies!
products also well described and came exactly as mentioned. everything worked well. loved that they have videos to teach you to how to fix your appliances yourself!
minor drawback is that I had some issues with their shopping cart. sometimes even after adding an item, it doesn't display, and sometimes it shows 2 times of the same item (cos' i try to add again..and this time it displays both items). wonky and a tad frustating.
I still rate it 4 stars for everything else that is working so well! great price, great customer service, products as stated, DIY videos and reasonable international shipping!
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- Toni-Michelle Davies
- Port Talbot, GB
- 1 Anmeldelse
What can I say....outstanding service
Ordered shelves for LG Fridge after searching other websites and found them both straight away using the model number of my fridge and they were the cheapest found and ordered on the wednesday afternoon and delivered on the friday. Easy, painless and speedy service. Will certainly use eSpares again. Thank you
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- Barrie Bradley
- Poole, GB
- 1 Anmeldelse
Shattered oven door replacement.
Ordered replacement door Sunday evening and was delivered by 9.30am Tuesday.
Kept informed of delivery progress by phone. Service was second to none.
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- Steve Graham
- Long Crendon, GB
- 1 Anmeldelse
Old cooker spare - NO PROBLEM
The glass door on my 12 year old gas cooker suddenly cracked. I found a replacement on espares website and it was delivered next day. Brilliant!
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- Dave Fowler-Timms
- Northampton, GB
- 2 Anmeldelser
Cannot fault the service
We bought a Kenwood AT320 grinder attachment from eSpares and found the service to be truly excellent. The price was comparatively very good, it was despatched quickly and arrived the next day within the hour timeslot given in a text we received from them that morning - obviously meaning we didn't need to wait in all day or risk having to make the trip to the couriers depot to collect it. Overall we're very pleased and will seek to buy from eSpares again.
- Mike Williams
- 2 Anmeldelser
Brilliant product -saved me a fortune
I bought a new Dyson aDC25 as the 10 year old one had packed up . My accessories were not compatible with the new Dyson and I would have had to spend over £50 to replace them. The adaptor from eSpares does the job perfectly. Fast dispatch too
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- Eloise Amos
- Arlesey, GB
- 1 Anmeldelse
Excelletn and quick service from start to finish!! Very pleased! :)
Website is easy to use and stock is comprehensive!
Customer service are quick to answer the phone and dealt with my query instantly!
Product arrived in good time and was perfect.
Highly recommended!
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- Conal Hannon
- 1 Anmeldelse
Very Efficient Company, Honest Seller and Excellent service.
I needed to get a suction hose for my hoover all other companies wouldn't deliver outside of the UK not even Ebay would deliver to my address. The product I bought was very fairly priced and good quality. Delivery was very quick and well packaged.
Thanks to all staff @ Espares.
- Dick Empson
- 1 Anmeldelse
Everything spot on
I found this company on google when my tumble dryer stopped working. The website is comprehensive and easy to navigate and I was able to find what I needed without any problems. The short videos to show how to fit parts and point out possible pitfalls are just brilliant. Delivery was quick and everything is fitted and working - I'm a very happy customer!
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- Susan Ashdown
- 1 Anmeldelse
Easy, Efficient & Quick with affordable prices
Going online I found the part I required within a minute. Ordered and paid for and found the communication excellent. I was told when the parcel would arrive, 2 days later and on the day of delivery was text to confirm what time it would be delivered.
It was a pity that when the part was delivered it was broken, but after speaking to someone from espares on the phone they promised a new one would be delivered the next day. And it was! Happy days.
If I had any advise to espares I would say wrap the part up in bubble wrap, and they wouldn't have to send a replacement.
- Gina
- 3 Anmeldelser
Filtered out quickly.........
So pleased with espares...all was so easy. Good website & found what I wanted very easily. The filters that I had ordered came within a day and I was so pleased with the whole experience. Thoroughly recommend this company to anyone.
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- Tracy Breslin
- 1 Anmeldelse
overall good product and service
needed a replacement knob for cooker, found website very quickly, found product replacement straight away, delivered part quickly, was really easy to install
- Ms ValerieBall
- 5 Anmeldelser
Don't let the dust settle...
I wanted a replacement crevice tool for my Samsung cylinder cleaner. Found exactly what I wanted on eSpares website which is informative and well set out. Felt really confident about ordering the part and received it within a few days. It cost me less than a fiver including delivery and I couldn't be happier with the product or the service. I would recommend them to my friends without hesitation. Excellent.
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- Louise Mc Mahon
- 1 Anmeldelse
it was exactly as described
I ordered a replacement grill tray for my cooker,which I have had over 12 years ,I got the exact same as the one I had,it came well packaged and within a week.Thanks.Ill definately spread the word.
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- Al James
- 2 Anmeldelser
Superb service
Ordered a replacement fan/heating element on Sunday afternoon. Despatch email confirmation Mon pm. Courier company emailed and texted a one hour delivery window for Tues pm. Arrived spot on. Fitted it myself following espares video guide. A doodle. Ordered, delivered & fixed in 48 hours for less than £18!
Highly recommended. Shame all web-based suppliers aren't as good as espares.
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- David Humphreys
- 1 Anmeldelse
heating element for tumble dryer
ordered heating element for tumble dryer was unsure about which one for my creda, all it took was one phone call and the operator sorted me out with the correct fitment.
The element arrived well packed and in 24hrs to N.Ireland, fitted the element and the machine is as good as the day we bought it, if my wife had her way she would have spent a few to many pounds for a new tumble dryer, first class packaging, prompt delivery and saved a load of cash many thanks for the professional service that i received
- Beverley
- romford, GB
- 2 Anmeldelser
Great Company with great service!
I ordered replacement belts for my Dyson as I had broken the original one running over the cat's toy! I ordered them late on Friday and they arrived, very well packed, on
the Monday. Extremely quick and efficient service and very good prices for Dyson original belts.
I would have no hesitation recommending eSpares to everyone - I will definately use them again.
Beverley (one very happy customer!)
- Eddie Watt
- 1 Anmeldelse
If I could give a minus rating I would
Cr*p service. Ordered a cooker switch. Wrong orientation due to mistake on e-spares website. Was "instructed" none too politely by "Toussif" to find the model number, which I couldn't because it was part of an installed kitchen in a new-build flat I bought in 2006!
Sent explanation and photo of broken switch to "Toussif". Total silence. I can't let this flat out until I get a new switch so e-spares is costing me money. Landlords, don't use them! They're a waste of space.
