Havaianas Store anmeldelser

1

6. maj 2011

The worst customer service experience! NEVER SHOPPING HERE AGAIN

I wanted to buy a pair of shoes for my husband for his birthday, and liked the Urbis from Soul collection. There was no size chart on the product, even though a message saying to look at the "the chart below" was displaying. So, I contacted them via email.

The first reply I received they obviously did not care to read my question close enough. I emailed again and asked what size I should choose "the European or the Brazilian" and even said I had bought shoes in Brazil before, and knew the sizes were different.

The second reply I received they mentioned the flip flop chart and even put a print screen on the chart.
Here is what they said on the last reply prior to purchasing:
"We confirm you hereby that the size charts for the Soul Collection sent the 19.04. is correct. Furthermore, the same chart will be visible again on our online store during the next week."

Well, I made the purchase and they shipped me a 39 instead of 41 - they sent a European size, and I ordered a Brazilian size, FOLLOWING THE CHART THEY THEMSELVES EMAILED TO ME.

To my surprise they called it "a point of view" and even after I sent them back all the emailed I received from them, they refuse to admit they made a mistake, and refuse to reimburse my shipping costs. Below is their last reply:

"Dear Paula,

Thanks for your mail and this information.

It seems there has been a mixed up between the "flip flop" collection and the "Soul" collection.

Indeed, Flip flops are mentioned in Brasilian size, Soul products are mentioned in European sizes.

If you take the "flip flop" chart in account to order an article of the Soul collection, the shoes will never meet your requirment.


In this regard, we have to remain on our point of view concerning the refund you are asking for.

We remain at your service."

HAS HAVAIANAS EVER HEARD OF CUSTOMER RIGHTS? IS THIS HOW YOU VALUE YOUR CUSTOMERS?

I wrote this at your Facebook group, as you can see the image on this review - let's see if it will simply be deleted.

What I posted on their Facebook group.

Markus Zielniok fandt anmeldelsen nyttig