I have never been bothered to write a review before but I felt that it was a must this time. Havens is without a doubt the best online retailer I have ever come across. Not only was I able to buy a product at the cheapest price I could find, but, I was able to have it delivered on my day off work with no waiting around all day for the delivery. The emails and texts keeping you updated of what's happening with your order and the delivery company used was fantastic. I was able to push back the super, fast delivery date to a day that was more convenient for me and was informed on the day of my allocated 1hour delivery time slot. My order was delivered at the beginning of this slot. All in all Havens delivered exceptional customer service. I will definitely recommend to friends and family and whoever else will listen. I look forward to purchasing further items from this company who obviously cares about it's customers. Thank you guys, keep up the good work.
I was worried that the item may get broken but my mind was put to rest as the packaging was beyond my expectations.
Extremely pleased with the level of service...answered telephone query immediately and most helpfully and dealt with the order very quickly
Products arrived safe and sound, well packaged and as expected.
I would definitely recommend and wouldn't hesitate to used Havens again.
On 13th May I ordered 5 packs of Dartington glasses (two in each pack), hopefully to arrive in time to take some of them to relatives on 23rd May. Havens could not have been more helpful. They were awaiting a delivery but had three packs in stock.They offered to send those off immediately and the others later when new stock arrived. The three packs duly arrived on 15th May beautifully individually gift wrapped with tags, free of charge, and carefully packed. I had e-mails advising me every step of the way, even to the actual time the package would be delivered. i was very impressed and would certainly use their excellent online site in the future.
Havens have been great from first placing the order to receiving the items. They kept in touch with me on the status of my order, ensuring it was delivered when I needed it and they came beautifully gift wrapped saving us a job prior to our wedding! We wished we had bought all our wedding gifts from you. The customer service really is excellent and I would not hesitate to recommend your company in the future. Thank you.
We placed our order on 18th April. It finally arrived on 15th may. We recognise that you are dependent on your suppliers but this does appear to be a very long time to wait for cups and saucers.
After receiving your email advising us of delivery we contacted you to change not the date but the venue . You confirmed the Change.
We then saw the delivery being made to the first location. When we contacted you your response was that you had no knowledge of the change . We sent you a copy if your email to us.
We did rearrange the delivery but have heard nothing from you since.
The follow up for customers after something like this s not very good
I was totally satisfied with my order from Havens and particularly impressed with the level of customer service. Besides being of excellent quality, the glasses arrived on the expected date and on time. I was kept updated with the progress of my order and even received an email telling me the hour in which to expect delivery and the name of the driver! Everything was well packaged and the gift wrapping was expertly done. I would not hesitate to use Havens again or to recommend others to do so.
I have used Havens on more than one occasion, and they have been polite, friendly and willing to help. Any queries I had were dealt with quickly. Parcels were well-packaged and the delivery slot was one of the most efficient I have seen. Thank you. I would recommend this company and I will be using them again.
I was looking for some reasonably priced crystal wine glasses, and I found them at Havens. The products are pretty and not overly priced, a concise and clear site to chose from, the service is brillant and I received my goods 3 days afterwards. I will definitely purchase from Havens again.
After trying to find a china coffee set through various search engines, I was directed to the Havens site. There I found a Thomas China coffee set, which had a charming design and the price was within my budget for a present for members of the family. They in turn were delighted to receive a delightfil gift.
The parcel was sent to them post free and suitably wrapped.
Ordered a present for my parents and was delivered within 24 hours having paid for standard delivery service. Was able to check for the predicted time of delivery in the morning and was delivered within the scheduled time slot. Brilliant service and present arrived safely. My mum loved the vase.
Sending a present from France to a friend in the UK couldn't have been easier with Havens of Westcliff. The online service was smooth and trouble-free. The glasses I bought are beautiful and also competitively priced. Email confirmation was prompt and delivery speedier than I imagined. Friend very happy with her present. Definitely recommend.
The products arrived swiftly, hassle free, and exactly as described.
The pottery ordered arrived on time in perfect condition (thank you for the extra packaging). We were given full tracking information and the options for delivery suited our lifestyle.
The order was as good a value as we could get elsewhere online, but we also value going to a company that is rated highly, and we know and trust from when we lived and worked in Essex.
Thank you for the swift and complete service.
Dishes delivered within days .product was lovy and well packed .very pleased
Lovely product and well packaged, but whole shopping experience was ruined by poor delivery service. After paying extra for a next day delivery service it took two days to get to me. As well as tracking not working on couriers website was disappointing and comes across as unprofessional.
I ordered gift on the Thursday lunchtime and was delivered early morning on the Friday. It was an amazing service and also found an email from Havens when parcel would be delivered. The item is absolutely amazing so all round quality on product and company.
Sent three options on delivery date I went for 3rd option to be delivered on Weds 1st May received a text saying it will be delivered on Mpn 29th April between 10.56 - 11.56 lucky I was in at this time any later and I was out for the day. But overall parcel was received at 11.31 and pleased with gift
Once again excellent service and very prompt delivery from Havens. Nice touch to have a signed postcard from the lady who packed my order. Havens have successfully managed to keep the old department store charm with 21st century internet sales.
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