sorry to see you go!!!

Loved the shop on high street and my lunchtime favourite !! will be missed

bullshit

i brought my 2 nephews a £30 hmv gift card each for Christmas, to be find out that they cannot be used in the shops and that they are now worthless, they took my money in good faith and i believe they should compensate customers or honor the vouchers. It is theft and anyone else would be arrested for it, it sucks and its not fair when you trust these companies to give you value for money. They should be ashamed the fact that they are upsetting young kids who are excited to spend their vouchers, after Christmas, the company said that they were valid for 2 years, knowing they was in financial difficulty, they should not have been selling them and it is very unfair and is very disheartening.
I believe they should find a solution to be able to honor these vouchers, as its really not right and it makes me sooo angry that my hard earned money has just been thrown away and no one gives a damn, the company should apologize to loyal customers who trust them and use there services and they should rethink about peoples disappointment and either give refunds or honor vouchers to everyone affected.

Brilliant Online Service

I am absolutely appalled by the fact that one of the best online services shut down. The stores r never in stok, however, the website is never out of stock - I never seem to kno y! Now that the website has shut down, I can't go to the stores because it is too far!! The online service is brilliant, they send it quickly and they have never sent me a damaged product.

HMV pre older

I Pre Older (DmC) Devil May Cry and when I when in on the day they said they didn't have any. now I have to wait 2 to 3 days for it from amazon , I should of gone to amazon 1st

They deserve to go bankrupt...shouldn't be long now

My son got a gift card for £20 from HMV for Christmas. He went on line to buy some headphones, but couldn't get it to work. I called them and was told it can only be used in store, not on-line. There aren't any stores near me and I can't be bothered to get in my car to drive 20 miles.

Sometimes I feel guilty for how much I use Amazon, particularly the tax issue, but with idiots like this, its really hard not to.

Extremely poor online service

I was in HMV store a while ago buying a box set. I repeatedly said to the CSA that I had an HMV loyalty card, and he wouldn't listen. He put the sale through and I kept saying - do you not need to swipe my card so I get the points? I must have reminded him about 5 times, but his mind was elsewhere. There was absolutely no apology, and the arrogant CSA just said - 'Oh well, I've just put through the sale and now I can't do anything about it!'.

I decided to give them another go (to my regret). I ordered a DVD from their online store on Monday and I expected it to come by Friday (btw, ordered another DVD of Amazon on Wednesday and it came on Thursday!). The delivery didn't arrive as expected on time. I emailed customer services to query and no one replied. I then emailed them again asking them to cancel my order since the DVD didn't arrive on time. Still no reply!

I ultimately got the DVD today (after 10 days, 4 days later than expected) but customer services still haven't replied to either of my emails.

Really really disappointed. Such shoddy service with absolutely no respect for the customer!! I will never use them again. No wonder they are in trouble.

very bad service

I ordered a CD on the 3rd December, 16 days on it still hasn't arrived. So I contact CS for a replacement as it is still in stock, however the price is now 5 times more expensive.
CS advisor tells me they can't replace as it's not in stock, even though it is showing in stock! Therefore they would have to refund and I'd have to re-order at the new price!
Won't use again, should have stuck to Amazon !

Customer Service can not read emails.

Another rubbish company who doesn't answer the question I asked in the whole 2 sentence email. Instead they give me a standard non-answer.

Always a great experience

Walking into a HMV is always a great experience for me. Great deals, always tidy and the staff are always happy to help.

POOR

pre ordered black ops 2 and have been played about still have not got the game 11 days on, will never be using hmv online again, service one gets after ordering is terrible.

Dissapointed

Made two orders for last year and haven't received any. Will try to avoid this store in the future.

Very Poor Online Sales Experience! = Waste of Time

Never have I come across a worse online sales experience in my life!
Tried to purchase an Archos 70b eReader from HMV.co.uk ordered the item without any problems on the 27th Aug 12. (I should mention that this item was a birthday present for mother in law, so time was crucial.) The item was within the budget range we were looking to spend and the bonus was it was a brand name from a "reputable company".
The item showed in stock and the order accepted for processing, and there it stayed until I called them today to find out what the hell was going on. The man on the other end of the phone explained that there was a problem with the stock and that the order had been cancelled.
No email was ever received to explain the order had been cancelled or any info received either from the man at customer services or via email to explain the reasons why it was cancelled.
In my opinion HMV either got the pricing wrong on their website (£20 cheaper than anywhere else online) and were conveniently getting out of the contract of sale. OR they're just a bunch of cowboys who can't run an online website business at all. I will let you decide which for yourself should you ever have any dealings with this company even after reading this review.
In all this has left us in a bit of a pickle as we we're one Birthday present short and only 2 days to buy and receive a suitable replacement within our budget. Well done HMV!!

Tracey Green fandt anmeldelsen nyttig

terrible company

I never managed to place 1 single order because they always cancel it without even bothering to provide a proper explanation after waiting for days. On top of this I will need to be concerned they will not take any money out. Total waste of time.
I never had the same problem with any other company.

Tracey Green fandt anmeldelsen nyttig

Fast Delivery

Have bought several cd's and dvd's from HMV online and delivery always good, especially if they're pre-orders, as they arrive before you can get into the store to purchase. Will always ccontinue to buy new releases this way.

Great collection of MuZic

Any sort of muZic you need,They got them all.Great

Great.

I ordered some Skullcandy headphones from HMV lately, and they came without 3 days, perfectly packaged and undamaged. Although the website can be a little confusing.

There stores are pretty good, there not always the cheapest, but there around average.

LOVE IT

Best for pressies and getting that album you want :D

Great Company

I really rate HMV for both product selection and price, I don't understand the bad reviews below. Service is also prompt which is always a positive also!

Awful service

Ordered a DVD online but it arrived damaged so I sent it back. Have waited so long for the replacement that I gave up and went else where. Plus there were no updates from HMV on what was happening to my order.

Not Bad

All the stores are generally entertaining and fun with a wide range of media and gadgets. The prices are very much average with little deals. What puts me off about HMV is the postage sucks always late! and the staff rarely help out. But over all not to bad.

Superb and always helpful

Unfortunately a couple of DVDs were not subtitled as advertised. HMV were happy to refund me and we continue to shop there as we have done for the last 5 years. Excellent customer service and friendly staff always ready to help out.

Nicolas Steno fandt anmeldelsen nyttig

Shocking

i ordered a sex and the city box set for my mother two weeks before christmas, i was guaranteed christmas delivery however this never happened. i rang up and complained in early january and was told an email should have been sent telling me the item was out of stock but this was never sent, then a few minutes after complaining an email is sent to me telling me the item is out of stock i mean what the f****. The shocking thing is that it turned up 27th february.

That is ridiculous no wonder theyre losing money with service like that. The worst i have ever used and i will never use them again awful !

OZ BOX SET

In January I ordered the Oz Box Set at a sale price - about £38.00? Received an e-mail confirmation to say it would be sent in 3-5 working days. More than 5 weeks later ... still not sent.

Wrote to HMV CEO and still no reply, BUT STRANGELY, a few days ago, received a standard email to say the box set was out of stock?

Not believing this, I went to a compare price site and checked HMV. It said this item is available and in stock - but at a whopping increase ... and now priced at of over £94.00! ... about £40.00 more than many other comanies. No wonder HMV do not want me to have Oz Box Set at the sale price of around £38.00 at a lower, when they can try and rip me off for nearly £60.00 more!

I think I will have to refer HMV to the Financial Ombudsman and Office of Fair Trading to investigate and try to force HMV into selling me with the Oz box set at the agreed contract price. I may, depending on the outcome, have to refer HMV to the Small Claims Court, under the Sale of Goods & Services Act – as they appear to have contracted to sell me the box set at an agreed sale price, but now fraudulently claim it is out of stock when clearly it is NOT out of stock!

Certainly the last time I buy anything further from HMV. His Masters Voice … certainly they are not listening to the customers’ voice!

HMV … A WELL DESERVED NIL POINT FOR CUSTOMER SERVICE!

Customer Service

I wanted a refund for a PSP which i had purchased the day prior. When i got the PSP home and switched it on after plugging it in there was clearly a discoloration surrounding the outside of the screen, which appeared to be from water damage. I brought the PSP system back to the store in hopes of a refund, only to be offered a HMV gift card or an exchange, because none of the store staff could see this blatant problem. In the end i settled for the gift card and left the store dissatisfied.

Used this site to buy a cooker and very happy with it

Would use again

Amazing ! service :D , Taunton, somerset

Hello i had a gear 4 docking station it started not to work i had it as a xmas pressent from a sibling and i took it back they gave me a new one straight away
WHAT GREAT SERVICE !!!!!!!!!!!! :D :D

Shocking service

A group of us were going to HMV Westfied Startford to buy a certain CD, would have resulted in 20 album sales at least, we called several days ahead to confirm they had enough stock and the store refused to stock it for us, ruining our planned day out and losing themselves a lot of album sales in the process...no wonder they are going out of buisness...

No Communication

I ordered a boxed DVD set, after entering my details and buying the item i realised that it was out of stock, this was not a problem there was no hurry, problem was there was no communication from HMV the item was released on 9/1/12 by 18/1/12 they still had no stock, i did not receive any email indicating when it might be available i received nothing from them, i cancelled the order and purchased from Play.com it was a few quid more but at least i have an idea when it might arrive, if this is the way HMV operate i am not surprised they are struggling.

AVOID hmv.com

Terrible service, pre ordered an item recently and not only was i sent the wrong thing but it also arrived late. The item i ordered is now no longer available & the best they can offer is £3 compensation! Ridiculous.
Will not be using them again.

Good offers

Always use shop. Have not used website. They have some good offers and have a lot of stock. Staff are helpful but do not seem very happy. No problems when I have had to exchange something I have had two of for a present.

Good value

Always shop in hmv as their prices are the best!

Very quick delivery

Speedy service and the best price on the net for my purchase

Waiting for a refund

Have purchased many CDs and DVDs from HMV over the past few years and has always been happy with them apart from the cardboard packaging that they use.
October 2011 ordered a CD that was faulty, I returned it and this was confirmed by email from HMV. After a couple of phone calls and emails promised me a refund and still waiting after 3 weeks.

Will contact Simon Fox (Ceo) and shop elsewhere until this is sorted

Good company and service

Great easy to use website, choice of items, competitive prices, speedy delivery. All in all, a very good experience.

just awful

ordered DS game they said was in stock...

3 weeks later still not arrived...rang customer services who said item was still in warehouse and would be additional 2 weeks!...she agreed to ring warehouse and try to hurry order through and call me back - of course she never did!

a further 2 weeks later still in same position, customer services still saying same thing

I would advise you to spend your money with another retailer to cares about its customers and service

Very Good

Always buy my DvD from them, good delivery service as it free, they remind buyer when they get their goods, and do some great deals

Failed to prodived a pre-order service

Using the online pre-order for games really is an epic fail all you get for the release date of new games is a bunch of emails packed full of lies and told to wait upto 14 days for delivery.. I would never recommend using there pre-order system as it will leave you game less on release date. Amazon or play.com are a much better choice.

HMV Online

I found HMV online offer some great deals and with free poste and packaging some DVD's are cheaper than purchasing from there stores.

Ten out of Ten

good choice excellent delivery

Great shop.

Good range of stuff and good reliable people in store and fats delivery on the internet