OutdoorWorldDirect anmeldelser

Fast delivery and as described .

I bought this sleeping bag for my son to go camping . I already have 3 others , which is why I choose this particular one, they are quite simply perfect, warm, comfortable , spacious and great for the British camping weather. Only slight down side is they take up quite a lot of room in the car or storing but definitely worth it !

Good Service, Good Price, Good Product - no dramas

A fast efficient service from this company. First time used - tent delivered within 3 working days - I recommend and will use again

Great service with speedy delivery!

Ordered a tent and arrived next day with free delivery, great service, fast free delivery, you can't ask for more than that!

Easy to use website, great communication and fast delivery

All i can say is was easy, and i would use them again

Superb Service

Brilliant transaction, not only did we get a great new tent package at a reduced offer price, it was delivered the very next day Free Postage to boot!!

Great Service and Super product.

Order delivered on time and Great service

Great price and fast delivery.

This was the best price I could find online and everything was processed very quickly. Outdoor World and the couriers (DPD) kept me updated every step of the way.

My Order was placed on 7 May 2013 4.09pm and I was advised that it would be delivered on 9th May between 10:42-11:42am, It arrived at 10.43am!!

Great service from both companies, highly recommended.

Very efficient service

Transaction was easy and product as described on website . Very good price for the product so I am very happy with your service , Very pleased with the customer service as well and will use again . Thank you

Great service. Great Value.

Bought Vango Astoria 800 tent in deal, with footprint, carpet and canopy. Great deal - big service. Tent ordered Sunday Evenin, delivered Wed afternoon. All arrived well packaged and in good condition. Can't fault service at all.

Excellent service, prompt delivery,

We ordered on the saturday of a bank holiday weekend and after checking with the customer service department who they would be sending it with (we were trying to avoid using DPD as we have lost a few parcels, as they keep delivering to the wrong address).
I spoke to David in the customer service team who added a note to the DPD delivery note and also contacted the delivery centre so they could call the driver.
sure enough we got our parcel delivered to our address (admittedly from a grumpy looking driver), on the Tuesday morning.
Excellent prices great service, would recommend to my friends and look forward to ordering from them again.

Outstanding

Joy to deal with - quick delivery, good communication, product as described - if only all online retailers did business like this !

Absolutely First Class Service & Quality, Will always choose them for all my Camping Needs!

I contacted them to find out if they sold the lamps for my Retro Colman lantern, although they did not sell them they actually found one for me, I decided to check through their special offers and snapped up some fantastic bargains, all top quality named brands. The person on the end of the phone was really helpful and advised me on loads of things, I wasn't sure about. Then spot on, the next day everything arrived well packaged. That will do for me they are my first call for anything outdoors I need, I highly recommend that you try them yourselves, I am sure you will be pleased with the result.

First class

First class service, very helpful on the phone and delivery early next day after a 12am order. Awning I bought was brand new and great value for the money well recommended Thanks

Brilliant... Delivered within expected timescale

A great service from ease of ordering to excellent delivery service. Cheapest price for product ordered compared to other outdoor stores Update on progress of parcel and a 1 hour time slot for delivery on day was great as we work full time so could arrange to be at home between the time stated. All round a great service.

Product delivered promptly - no problems.

Product was as described and delivered with an excellent service - time of delivery was given and options to change it or deliver to a neighbour. I was really impressed - I wish all deliveries were as easy!

Great price and service.

Really pleased with the products, they arrived within a few days and I was kept fully informed by email. Will definitely use outdoorworlddirect again.

Excellent Service

Really pleased with the service we had from Outdoor world direct and will use again. I was well informed about my purchase throughout.

excelente

Muy buena atencion, rapido envio. Volvermos a comprar

I am mightly impressed with the value and exceptionally speedy delivery.

I stumbled upon your website purely by chance, as I was about to login into another company with a very similar name.
I purchased a Vango rucksack from this company saving £15.00 and the trouble of having to drive 17 miles into a busy town.
I was informed throughout the delivery process of when it would arrive and given the option to change the delivery time/date.
"Fantastic" I have already passed on your details to all of my climbing friends.
Well done to all your staff, I am a very happy chappy.
Graham Robinson

Ordering was simple and item arrived quickly and well packaged.

Ordering was simple and item arrived quickly and well packaged. Will buy from again and would recommend.

Graham Robinson fandt anmeldelsen nyttig

Best I've ever dealt with!!!

A rare find these days, unlike some nothing is too much for these guys, absolutely suberb. Most companies these days are all about getting £££'s from you but this company is different, a genuine customer service orientated company. Prompt service and good prices. Would definately use again. Just read the other reviews if you still have any doubts...

Graham Robinson fandt anmeldelsen nyttig

Very professional highly recommend

Total confidence in using them again

Graham Robinson fandt anmeldelsen nyttig

Just perfect!

Delivery within 2 days from UK to Germany!
Item was exactly as described!
Response to request by email within 12 hours (two times)
I am 100% satisfied and I will order again if i need something!

Graham Robinson fandt anmeldelsen nyttig

OutdoorWorldDirect 5 star, delivery company 3 star.

I ordered a self inflating mat (which is superb!) from Outdoor World Direct on a standard delivery so was expected to receive the goods in 3-5 days. I was pleased to have contact saying it was due for delivery within 2 days. This is where it went wrong - DPD made multiple changes in delivery and resulted in 20 odd texts, plus on checking the tracking it also said I had refused the item! - However this is where Outdoor World Direct excelled in their customer relations. I emailed my issue to them in the evening and had a call and email the next morning stating the resolution, they then followed the order through to delivery.
I my opinion it's rare to feel a valued customer with online transactions and this counts.

Graham Robinson fandt anmeldelsen nyttig

Fast and efficient

Tent was delivered quickly and easily!

Great service and excellent delivery

I would have no regrets in recommending outdoor world direct to all my friends very good item description and excellent delivery service in fact I will tell all my motorhome colleagues to have a look on outdoorworlddirect website.

Outdoor world outstanding experience

Website easy to navigate, questions I asked were answered quickly easy to order with free delivery purchase secure follow up e - mails & text 's excellent & accurate we knew the delivery driver, s name & exact delivery time well done outdoor world (let's hope putting up the tent is as easy with instructions provided )

Fast delivery, items as described, will buy again!

Vango rucksacks purchased for sons going to Cub & Beaver camps, great product, excellent price and delivered within 48 hours of transaction, no excessive P&P charge either. Fantastic service.

Very happy, top customer service, best prices...

Extremely happy with OutdoorWorldDirect customer service and highly competitive prices..... I will be buying more from them and recommending them to friends and family

Excellent service would recommend to anyone

Excellent service provided, every effort made to deliver my order. They even recommended an alternative if the product I ordered was not received in time for my holiday

Fast delivery, but check items for damage.

Delivery was very quick, items came the next working day.
One of the items I ordered - a table - had some minor damage on the legs, not worth sending back over, but a little disappointing.
All other items seem OK.

23. april 2013

Besvarelse fra OutdoorWorldDirect

Hi Chris,


I am disappointed the Derwent was damaged, could you send me an email to info@outdoorworlddirect.co.uk.

I would like to swap the item over for you or sort something out between us as a token of goodwill.

My sincere apologies in this instance.

Kind Regards

David

Good service, product as described and it arrived quickly.

Sleeping bag arrived quickly, good packaging and colour /style/size all as described.

Had been caught out on the website as tax was added right at the end of the payment process so it cost a little more than I thought but it looks good and hopefully will be warm enough for outdoors- not tested that yet.

Excellent customer service, knowledgeable staff A+

Recently ordered several items from Outdoor World. Unfortunately 1 of the products pictures was slightly misleading but they instantly recognised this and took a full refund on the item and promised to update the picture if they could.

Also had a slight bit of damage on a camping table and without hesitation they took it back and allowed me to swap out for another table as I was looking for something more rigid.

Overall a very attentive service and would be very encouraged to use them again, that's without even mentioning the very good prices.

Special mention to Dan I believe for managing my expectations and handling all my queries and issues.

Best Regards,
Matt

excellent prices!!

found this site by chance and and for the chairs i bought they were the best prices i could find on the net, id definately use again

An excellent service, swift delivery and a great product.

Overall I was really impressed with the company- I was able to speak to a sales person straight away when I had a query and they were able to help me straight away. If you are planning a camping trip then you can kit yourself out in one store at a reasonable price which is always a bonus!!!

all very good!!!

I've been very happy with the service!!!

Super friendly service.

Ordering a large size camp bed I'd had my eye on last summer I was sent info re the time of delivery which turned out to be the next day, even though I paid for a cheaper slower service. Upon receiving the bed I opened it to check all was well but sadly discovered a problem and immediately rang Outdoor World Direct and spoke to Daniel. He was very helpful and said he would send a replacement and I was given a day and time for delivery. Once again all went well. I thought the service was great and would use Outdoor World Direct again.

20 out of10!

The two guys in sales couldn't have been more helpful! Its great to deal with people who obviously know what they're doing and take pride in it!Quality goods,prices,delivery,20 out of 10 all round!

Knowledgeable staff, excellent product range and first-rate delivery

Very reasonable price at superb quality. Delivery excellent. Dispatched almost immediately and received within a couple of days. Would highly recommend.

very good web page & great on time delivery ,thanks

web page very informative & easy to digest and delivery perfectly on time to the hour ,no problem , thank you