Pixmania anmeldelser

5

26. maj 2012

Formidabel ..!!!

Hurtig levering.. Stort udvalg.. Varer af højeste kvalitet.. Overblik over hele processen.. Intet negativt..

KAn helt klart anbefales

4

28. juli 2011

Cheap and good shop, but don't buy here when in a hurry

I ordered a camera on Pixmania on Monday. It was sent on tuesday to Kastrup.

Apparently they chose a company that goes by foot, as the package takes multiple days to go from Kastrup to Århus, with a day of rest in Taulov.

These days a 1-day-delivery (ordered before xx:00, delivered next day) is so common, that it feels like a really long time before I finally get my package. I'm hoping it arrives tomorrow (will edit then), but it's clear that you shouldn't order here if you're in a hurry.

It's smart though that they send packages as if from another company, so they delivery guy doesn't think "aaah, Pixmania! That must contain some expensive stuff!".

This is a message to Pixmania: Find another delivery guy, even if it's Post Danmark, because this one is too slow.

When they change delivery company, I will easily give 5 stars, but for now it just takes one star away.

My ordernumber: CCL1218147398

Edit: In some weird way they delivered my package this evening anyway, even though on the tracking page it says it's still in Taulov...
Well, I'm a happy owner of a new company now :)

One thing: The camera has only one manual, and it's completely in French. It was not mentioned on the website that I was buying a French camera. Of course the software is in any language you want, but the manual is not. Luckily I found it online.

Aida , Olíver Jénsen og Steffen Viggo Brøchner fandt anmeldelsen nyttig

4

26. maj 2012

Fin service men for langsom afsendelse

Købet er glimrende, udvalget fint, svaret på ordren kom hurtigt, men selve fremsendelsen af produktet tog lidt længere tid end det behøvede.
Denne indvending ændrer dog ikke ved stor tilfredshed med betjeningen, som ved andre køb hos Pixmania.

5

26. maj 2012

Tid , pris og levering, ok

Det er som det skal være

5

26. maj 2012

Super

God hjemmeside - konkurrencedygtig pris - hurtig levering.

5

25. maj 2012

Nikon CoolPix P510

det er 3. gange jeg har handlet med Pixmania Jeg kan ikke sætte en finger på nogen fejl :-)

2

23. maj 2012

Jeg fik ikke min vare :(

Jeg bestilte en MP3-afspiller til min datters fødselsdag med 4 hverdages varsel. Den kom dog ikke frem til dagen - den kom slet ikke. Ikke god leverance-service, selvom levering koster halvt så meget som produktet.

Pixmania har dog været responsive og sat eftersøgning af varen igang. Men det ændrer ikke på, at jeg ikke har fået min vare.

/Jacob.

5

23. maj 2012

hurtigt og bekvemt

Efter to dage modtog jeg mine fine hovedtelefoner med posten - leverer til mit arbejde.

5

22. maj 2012

Til tiden og billigst

Som overskrifen siger: min bestilling (Orbit-M - højtalere og Speedo AquaBeat 2.0 4 Gb ) kom i løbet at få dage og jeg sparede rigtigt mange penge, fordi jeg lige brugte lidt tid på at finde den billigste forhandler (begge dele var meget billigere end hos konkurenterne).

1

21. maj 2012

Elendig leveringstid og intet svar fra firmaet, før man selv kontakter dem!

Bestilte den 6. maj en WESTERN DIGITAL Ekstern bærbar harddisk My Passport Essential SE 1 Tb - sølv og fik ordrebekræftelse med leveringstid 3-4 dage.

Betalingen blev samtidig trukket på kreditkortet, men her 15 dage efter er varen stadig ikke leveret og INTET hørt fra Pixmania, hvorfor leveringstiden ikke bliver overholdt.

Spar irritation og giv de 25 kr. mere og køb ved Proshop/Bilka eller tilsvarende, hvor de lever op til deres oplyste leveringstider.

4

21. maj 2012

God pris, godt produkt, lidt langsom levering

Levering tog en uge. Indpakning kunne være bedre. Æske med ektern harddisk lå bare i en ret stor papkasse uden beskyttende fyld. Harddisken fungerer fint, men lidt bedre indpaking ville have virket betryggende. Alt i alt en fin handel.

1

21. maj 2012

deçu

commande toujours pas livré ,pixmania et les livreurs SLS ne font rien depuis 2 semaines personne ne répond !!!!

5

21. maj 2012

alt var som det sku være

kom hurtigt, dog i en meget stor pakke. men ellers var alt godt.

2

21. maj 2012

dårlig levering

Det tog over 1 uge at få produktet leveret og UPS kunne ikke finde adressen (som var korrekt) og kørte igen uden at checke at det var det rigtige sted. Dog ingen problemer med selve bestillingen fra Pixmania.

2

20. maj 2012

Langsom levering, mangel ved indpakning

Jeg bestilte en ekstern harddisk og en magic trackpad fra pixmania.com

Jeg havde brug for at få mine ting pakket ind, hvilket tilbydes af pixmania.com. Endvidere skrev jeg tek

5

19. maj 2012

Præcis og hurtig

Prisen var rigtig, Bestillingen var nem på hjemmesiden, og leveringstiden kort.
Sådan skal det være

1

19. maj 2012

VIRKELG DÅRLIG SERVICE

Jeg bestilte et kamera, og da der var gået et par dage kontaktede jeg kundeservice, fordi jeg ikke havde fået en mail om, at min ordre var blevet afsendt. Her får jeg en masse af vide, at det lige er kommet til Danmark, selvom der stod på deres hjemmeside at kameraet var på lager. Efter mange mails frem og tilbage, får jeg af vide, at der igen vil gå omkring 10 dage inden, at jeg modtager det. Det godkendte jeg så.
Senere samme dag, ringer kundeservice til mig og fortæller at de ikke længere har kameraet? Og derfor kan de ikke sende mig det.
Har aldrig oplevet noget så uprofessionelt og laterligt. Det var første og sidste gang jeg købte noget på Pixmania.com
Vil ikke anbefale det til nogen. Lige meget om man kan bære over med lang leveringstid, ukorrekte ordre osv.

Som titlen fint beskriver "VIRKELIG DÅRLIG SERVICE"

2

18. maj 2012

fin radio men leveringstiden.....

Leveringstiden lader noget tilbage at ønske, vi valgte 3-4 dages leveringstid da vi bestilte 07-05-2012, varen blev afsendt 11-05-2012 og blev leveret 15-05-2012, det er såvidt mig bekendt 8 dages levering. jeg mener at Pixmania bør skrive at det tager 4 dage at finde varen og herefter 4 dage at sende den til kunden.

det er ikke godt nok

Edit:
Manual ikke på dansk, ej heller link til en dansk manual. heldigt at man kan engelsk :)

1

18. maj 2012

Mauvaise expérience

J'ai commandé sur le site Pïxmania France un GPS et sa housse rigide. Le tout, commandé le 13 avril 2012. La totalité a été débité le 16 avril sur mon compte. J'ai reçu la housse par transporteur avec signature le 17 avril. J'ai attendu en vain le GPS. Le 24 avril, ne voyant toujours rien venir, j'ai contacté Pixmania, et apparemment ils avaient "oublié" tout simplement de m'envoyer le GPS (si je n'étais pas intervenue, je pense que j'attendrai encore !) J'ai enfin reçu le GPS le 27 avril directement dans ma boîte aux lettres sans signature !!. Pas de chance, je n'étais pas satisfaite du produit , je l'ai donc retourné dans le cadre de "satisfait ou remboursé" , j'ai obtenu le remboursement le 4 mai sur mon compte : aucun geste commercial de prise en charge des frais d'envoi réglé 2 fois, et à l'achat, et au retour . Je n'achèterai plus sur ce site.

5

16. maj 2012

Sublim ordrebehandling

Ingen grund til at give andet end 5 stjerner. Det spiller bare...

1

16. maj 2012

A comedy of ... neglect and utter discontent...

Rather than wasting my time on this company, again, I thought I'd use the complaint letter I wrote to them - adjusted so it reads as a review rather than a letter. This is a complete, honest and non-slanderous commentary on this company and why (especially if you live in the UK) you should avoid them at all costs.

I was left totally dissatisfied with the service. You will no doubt grasp of the deep feelings I have, evident by the time and effort spent on the below...

It is best to outline the many problems based on issue even though there is a chronology involved.

1) The time it took to receive goods did not warrant a delivery charge of £36.25 (ex. VAT)

My order was placed on 30th March at 06:11. At the time the dishwasher was out of stock, but scheduled to be back in stock on 7th April. Due to their Terms & Conditions I accepted this and was happy to wait. 7th April came and went with no contact from Pixmania, which I would have appreciated. Instead I had to find out by logging online that the date had been changed to “within 28 days”. On the 8th April I sent an e-mail to customer services asking for an update. Other than an automated reply I received no contact until 12th April, which was a framed ‘ready-made’ e-mail with no personal correspondence, stating the dishwasher to be in stock on Saturday 21st April. On their website the dishwasher was recorded as IN STOCK on Saturday 21st April but was not dispatched until the 25th, and this was only after I made a phone call to their customer services on the 24th. In my opinion, this particular issue was satisfactorily resolved with a partial refund of the delivery charge (£29.90). I very much wanted this to be the end of the matter, but as you can see from the below, Pixmania chose to continue to provide me with sub-standard service.

2) The lack of personal correspondence and feeling of ‘neglect’ from Pixmania's customer service

In addition to the above problems highlighted in issue #1 above, the treatment of me from their customer services left me feeling neglected and maltreated. On 16th April I received a ‘ready-made’ e-mail asking to sign a “SWORN STATEMENT” that I had not received delivery. Pixmania had not sent the dishwasher at this point and the wording of this request was cold and made me feel like I was at fault.
Secondly, I was referred to as “Mme” (9th April, 15th April) and “Ms” (16th April) only to finally be referred to as “Mr” for the first time on 2nd May. All other correspondence has been headed with “Dear Customer”. This clearly shows that Pixmania are not in-touch with their customers and continue to insist on using automated systems.
The two examples above are not the only problems I can attribute to this particular issue, as you will read below.

3) Failure by Pixmania to meet simple requests: personal and direct contact by Mr James Felix

On 16th April at 18:11 I sent an e-mail to Pixmania's customer services to the attention of Mr James Felix, their UK customer services director. On this e-mail I kindly asked for direct contact details for Mr Felix. I received the customary automated reply that my e-mail was received and that it “been forwarded to the relevant department”. I received no further contact from customer services or indeed Mr Felix himself.
On 24th April at 16:42 I called Pixmania's customer services on an 0844 number and spoke to an operator. I requested to be put through to Mr Felix but the operator said that she could not grant this request. In a test of Pixmania's “100% customer satisfaction” goal, I asked for Mr Felix to contact me directly on my mobile so I could discuss the issues directly with him. I told the operator that if I am not available, Mr Felix was to leave me an answer phone message with a geographical number to call him back on. I never received a phone call from Mr Felix.

In an e-mail of official compliant sent to Pixmania's customer services sent on 28th April at 12:50, I requested Mr Felix or a person in a position of authority to contact me on my mobile. I gave a deadline of Wednesday 2nd May for this to occur. No phone call was received.
The only correspondences I have received from Mr Felix have been ‘ready-made’ e-mails that have no personal tone to them what so ever. There is no indication in these e-mails that he has properly read (or even received) any of my requests. I actually wonder if this Mr Felix actually exists...

4) Failure by Pixmania to meet simple requests: Saturday delivery

At the time of the aforementioned phone call on 24th April at 16:42, the dishwasher had been labelled as ‘IN STOCK’ on Pixmania's website but it had not yet been dispatched according to the ‘My Account’ section. Since a previous (automated) e-mail stated that the dishwasher will be sent as soon as it was in stock, I requested delivery on the upcoming Saturday (28th) as I am unavailable during the week-day. The operator said she will put this request through for me. The following day I received an automated e-mail that my delivery was scheduled for THURSDAY (26th).

On Wednesday 2nd May I received another automated e-mail stating my replacement dishwasher (see issue #8) was scheduled for delivery on THURSDAY (3rd). Why on earth would Pixmania schedule another delivery for a Thursday when I have contacted them multiple times regarding deliveries?

5) Compensation for time and money spent contacting Pixmania and KNOWHOW (their delivery partner) costumer services

The aforementioned phone call on 24th April at 16:42 in total lasted 17 minutes. I asked the operator that I wished to be compensated for the cost of this phone call (£1.736 on my tariff). I did not receive this compensation at the first time of asking. I ended up making further calls to charged numbers which I added to my compensation claim.

6) Failure by Pixmania to meet simple requests: the supply of a UK postal address

In my e-mail of official compliant sent to Pixmania's customer services on 28th April at 12:50, I requested to be given the postal address to their UK head office so I can post an official complaint. This request was also set to the deadline of Wednesday 2nd May. No such address was ever received.

7) Compensation for money lost due to waiting for failed delivery

When Pixmania set up the first delivery on Thursday 26th April (despite my request for a Saturday delivery), the KNOWHOW website stated that delivery would take place between 15:25 and 19:25. I was forced to leave my place of work early in order to return home for 15:25. My wife and I have yoga classes on Thursday evenings at 19:30 which are paid upfront. As 19:25 approached with no delivery it became apparent that my wife and I would not be able to attend our class as I had to wait for delivery. At 19:51 I called KNOWHOW and the operator informed me that the driver had got in to work late that morning and that delivery may be as late as 21:00 leaving me very angry and frustrated. I am usually in bed by 9pm since I get up early to commute to work. Since Pixmania initially failed to schedule my delivery for Saturday as requested, they effectively cost me money as my yoga teacher is an independent and is unable to refund or waive any fees for missed classes. So this was also added to my compensation claim.

8) Delivery of damaged goods

When the dishwasher finally arrived on the morning of Saturday 28th April, I was immediately alerted by the KNOWHOW driver that the dishwasher was damaged. Knowing my rights I accepted the dishwasher but asked the driver to note this damage on his PDA with a view for a replacement to be sent to me at a later date at my convenience. This issue was the trigger for my official e-mail of complaint sent to Pixmania on 28th April at 12:50 (the ‘straw that broke the camel’s back’ – if you will). The e-mail contained pictures of the damage.

On 2nd May at 10:39 I received what could be described as the closest I came to a personalised e-mail, acknowledging the declaration of damaged goods. However even this e-mail was worded, in my opinion, in a cold manner (see issue #10). I was refunded the rest of the delivery charge (£13.60) via yet another ‘ready-made’ un-personalised e-mail signed by Mr Felix. The refund was acceptable, but the issue remains unresolved as other outstanding issues means I am currently withholding delivery of the replacement dishwasher.

9) No delivery of 3rd item on order paid for (Neocal Anti-Limescale Device)

On my order placed on 30th March was a purchase for a “Neocal Anti-Limescale Device”. I never received this item and was later told that it was discontinued! I was eventually offered a refund for the item.

10) Being made to feel like I am treated with contempt

All of the above issues have made me feel like I have been treated with contempt. However there are further incidences which have solidified this feeling:

a) Pixmania felt the need to remind me, twice, via ‘ready-made’ e-mails that they had already given me a partial refund of £29.90 (2nd May 10:20 and 10:39). Why did they feel the need to remind me of this refund?

b) The wording of the only ‘personalised’ e-mail received was cold: e.g. “you are required to notify the manufacturer strictly within 48 hours after delivery”. This sounds like Pixmania are placing onus and responsibility on the customer for issues that they have created.
In my complaint letter, I gave a final ultimatum, giving Pixmania the chance to avoid court action. The requests were simple:

1) To be compensated so I could cover costs (e.g. phone calls) and loss of money experienced. I game them a breakdown of my costs on a spreadsheet. I asked for this compensation to not to be in the form of vouchers of any kind.

2) I asked to receive a written letter of apology from someone in a position of authority – Mr James Felix himself would have been nice. I will not accept a generic or ‘ready-made’ letter. It must be posted to my address.

3) I asked for them to send me the “Neocal Anti-Limescale Device” that I have paid for on a date that I am available to receive delivery.
I sent a copy of the letter to the KNOWHOW team in Hemel Hempstead (they were brilliant in supporting me and I had no doubt that Pixmania caused them as much frustration as they had me). Copies were also sent to the UK European Consumer Centre (ECC) Trading Standards Institute and BBC Watchdog.

Funnily enough, Pixmania did not take long to respond... by e-mail, from their head office in France. Here was the result on the above requests:

1) Pixmania's mediation department 'accepted' my claim for compensation - this was to be transferred to my bank via BACS. But, in a shamed attempt to keep my custom, I was also credited with £20 in my "Pix Piggy" account - i.e. a voucher! I declined this, and instead asked for it to be given to a charity of my choice. Pixmania declined this and stated: "Concerning your decision to decline our further offer to credit your PIX PIGGY account for £20, our mediation department has asked me to confirm that unfortunately we cannot credit a third party as requested. This credit is still available.". Make of this statement what you will...

2) The letter was pitiful... In fact, it was the e-mail of apology sent to me from head office printed out. At least they took the time to put it in an envelope... And, you guessed it, it wasn't from the phantom James Felix.

3) As already mentioned - I was sold a discontinued item, but I did get the money back for it.

In conclusion: On their website and e-mails footers, it states: “Our goal: 100% customer satisfaction !”. Well Pixmania, you have totally and utterly failed with me. And... I will not be shopping with you again. Not giving that £20 'Pix Piggy' credit to a charity basically sums you right up... Cheap prices? You get what you pay for...

NOTE TO PIXMANIA MEDIATORS: I do NOT want a response or a comment posted by you on this review. I have had my fill of your customer services, as you can tell. It will be interesting if this is a simple request that you can adhere to...

4

14. maj 2012

Alt som lovet

God pris, fik leveret varene til tiden og alt fungerer. Dog synes jeg det er ærgerligt at man lader fintfølende elektronik "rumle" rundt i en større æske. Lidt skum ville være godt.

1

14. maj 2012

Venter stadig....

D. 8 Maj bestilte jeg et Joystick Cyborg X.
De trak så pengene dagen efter, men har stadig ikke fået det efter 6 dage.
Ikke et sted jeg gider bruge mine penge mere.
Er varen iorden når det engang kommer for de self. flere stjerner.

4

11. maj 2012

Lidt bøvlet

Bestilte 2 fjernsyn samt tilbehør - i.flg. lagerstatus på ordre tidspunkt var det hele hjemme... det var det så alligevel ikke, men kom indenfor en uges tid.

Varene blev delleveret, men selvom 3 ud af 4 ting blev sendt afsted samtidig, dukkede de op med en uges mellemrum.

Vær også opmærksom på deres politik med at bede om dokumentation for hvem du er - i.e. de behandler ikke din ordre før du har indsendt informationer der bekræfter at du er den du udgiver dig for (kopi af kørekort/pas samt telefonregning/elregning - ved ikke hvor grænsen går, men er med til at forsinke processen yderliger).

Bortset fra det, så skal de alligevel have 4 stjerner - produkterne fungerer som de skal og prisen var langt under andres.

5

10. maj 2012

SUPER

god pris, hurtig forsendelse, ald OK +++++

4

9. maj 2012

Utrolig hurtig returnering... men men

Købte 2 eksterne harddiske. men på siden var der ikke oplyst mål på den ene. så fik en harddisk det var dobbelt så stor som den vi regnede med.
Da vi så ville returnere dem, fik vi en rigtig god service. vi ringede først til pixmenia, derefter udfyldte vi returnerings papirne. og kun et par timer senere kom der en bil for at hente varerne... "imponerende".
så den del fejler i hvert intet :)
men ville nu gerne have lidt bedre info om produkterne på websiden.

2

9. maj 2012

Billigt men langsomt og besværligt

Bestilte et sæt hovedtelefoner som jeg endelig har modtaget efter knap en måneds ventetid. Min pakke blev i første omgang leveret efter te lovede 4 dage, men til min store irritation havde de valgt at sende mig et antennekabel i stedet. Efter en snak med deres kundeservice tilbød de at lade handlen gå tilbage eller sende det rigtige produkt. Jeg valgte det sidste, men havde jeg vidst at det tog så lang tid ville jeg ikke have gjort det. Selve returneringen af pakken med ups tager tid, og til min store forundring skulle de bruge tre dage efter de havde modtaget returpakken før de sendte mit produkt.
Generelt en kedelig handel - stram op. Ja det er billigt, men hvis du skal bruge dit produkt rimelig hurtigt, så find et andet sted.

1

8. maj 2012

meget dårlig service!

hvad er der galt med jeres service??? jeg er yderst utilfreds. Jeg har bestilt en gadget og har betalt ekstra så det kommer i løbet af 3-4 dage og nu er der gået 2 uger. det er mega dårligt service og jeg er meget utilfreds. gider i at få styr på problemet og kontakte mig via mail?
.......

5

7. maj 2012

Tilfreds og dog

Købte et Samsung LED TV. Er helt tilfreds med produkt og pris.

Kunne se det var afsendt fra Pixmania dagen efter og alligevel tog det næsten en uge om at komme frem.

Jeg bestilte samtidig et Home Cinema. Det viste sig at være dyrere at få dem sendt på samme bestilling end at bestille dem hver for sig,

Jeg giver 5 stjerner, da jeg i store træk er fuldt tilfreds.

5

7. maj 2012

Perfekt bestilling og levering

Som altid har leveringen fra pixmania gået lige efter bogen - bestillingen var nem - betalingen nem og leveringen hurtig.

2

7. maj 2012

Plads til forbedringer...

Bestilte et videokamera med tilhørende Class 10 hukommelses kort. Efter ca. 1 uge fik jeg leveret et class 6 hukommelses kort - som det åbenbart også er sket for andre herinde...... Lavede derfor straks en retur anmodning på Pixmania's hjemmeside hvor jeg først fik besked på at varen ville blive afhentet af UPS og dernæst en besked om at jeg selv skulle returnere varen - temmelig forvirrende. Valgte at returnere varen selv hvilket kostede mig 39 kr. til porto da den skulle sendes helt til Paris. Denne omkostning har Pixmania ikke dækket så jeg skal bløde fordi de ikke har styr på deres ting. Godt det ikke var et fjernsyn jeg havde købt.....

Efter ca. 10 dage modtog jeg mit videokamera i en - synes jeg - temmelig dårlig indpakning for et kamera til næsten 6000,-kr. Original indpakningen var lagt i en større pap kasse hvor den lå og raslede rundt under transporten. De kunne da godt have lagt lidt beskyttende fyld omkring når der nu var plads til det. Der er trods alt tale om følsomt elektronik. Har købt billigere varer hos konkurrenter hvor indpakningen beskyttede varen væsentlig bedre.

Så alt i alt kan det ikke blive til mere en 2 stjerne for en præstation under middel.

5

6. maj 2012

Fordelagtigt tilbud på intern harddisk

Nemt, billigt og levering som lovet. Perfekt!

3

6. maj 2012

Hurtig levering, men fransk firmware i webcams

Nemt at købe, hurtig levering men der var franske menuer i de to webcams jeg købte. En almindelig slutbruger ville ikke have kunnet finde, hente og installere en engelsk firmware, og slet ikke hvis man ikke tilfældigvis kunne nødtørftigt fransk, så menupunkterne kunne navigeres for at opdatere.
Ellers intet at klandre dem for :)

3

6. maj 2012

super service

vi syns det er en super virksomhed bortset fra 2 ting: de skrev ikke på hjemmesiden at de havde status på lageret og derfor ikke ville sende nogle varer den følgende hverdag. og at når man går gennem ebay for at spare penge pga valuta så omregner pixmania selv ved "kassen" så det faktisk blev dyrere end hvis man brugte dagens valutakurs.

4

6. maj 2012

Anlægget er godt ankommet og taget i brug.

Mit anlæg er ankommet uden fejl og mangler og indenfor den angivne tidshorisont.

Et ekstra plus ville være om man i: "besked om afsendelse af den bestilte vare" vidste om det var via Postdanmark, DHL eller lign. Hvis track and trace evt. var tilknyttet om muligt,så ville det gøre mig som kunden endnu mere i stand til at se hvornår jeg skal være hjemme for at kunne modtage leveringen.

Ellers tak for god og hurtig behandling.

5

5. maj 2012

Perfekt Handel..

Alt forløb hurtigt og effektivt.. Perfekt handel...Vil helt klart handle der igen..

1

4. maj 2012

God start og derfra ned af bakke..

Bestilte mit kamera og fik leveret hurtigt. Som tilbehør var der bl.a. Bestilt et hukommelseskort i class10. Jeg fik et class6 og skrev naturligvis at der måtte være tale om en fejl....intet svar....rykkede på ny... Intet svar.

Pixmania....hvorfor ?

Satser i på at ingen gider at anmelde den dårlige service ud fra mottoet. Går den så går den?

Hilsen søren

3

2. maj 2012

første bestilling

det er min første bestilling, og er endtil videre meget tilfreds. der gik den tid de lovet 2-3 dage, og de har det overholdt.
glæder mig til min næste bestilling:)
fortsætte det god arbejde.

1

2. maj 2012

Hmm..

Der er gået 15 dage og jeg har ikke engang hørt noget endnu!

2

1. maj 2012

God pris, rimelig levering, problematisk returnering

Jeg har handlet en del hos Pixmania og normalt fungerer det godt, men denne gang gik det ikke glat.
Leveringstiden var 6 dage, hvilket er OK uden at være decideret hurtigt, men da pakkerne kom frem viste det sig at den bestilte Pocketbook var defekt -Wifi-delen virkede ikke. Efter en del tids fejlsøgning med støtte fra Pocketbooks hjemmeside gav jeg op og startede en retursag hos Pixmania. Returproceduren var ændret i forhold til tidligere, og efter udfyldning af formularen fik jeg beskeden at pakken ville blive afhentet hos mig. Der var ikke yderliggere oplysninger om hvornår eller af hvem. Formularen viste begge mine registrerede adresser (hjemme og arbejde) men der var ikke mulighed for at vælge en af dem. Det er nu 3 dage siden jeg oprettede sagen og jeg har ikke hørt fra dem endnu. Jeg har igår skrevet til deres kundeservice, men stadig ingen reaktion...

Dagen efter: Det lykkedes idag at komme igennem til kundeservice, der ville oprette en returbon manuelt. Der havde været fejl i systemet.. Personlig kundeservice fungerer faktisk, men det er skidt at der ikke er nogen overvågning af fejlbehandlede sager.