Thomascookairlines anmeldelser

1

19. marts 2012

Disgraceful for such a reputable company

Terrible experience with Thomas cook airlines. They omitted to inform us of a flight time change. When we arrived at Manchester airport for our 10.45 hour flight to Tenerife. When we arrived at 8.15 for check in we were told our flight had a time change and actually left Manchester at 7.30 am. The customer servic staff were rude and not helpful, so we had to book and PAY FOR another flight to gt us to Tenerife.

2

11. januar 2012

Had worse, but I'd pay a bit more & fly with someone else.

Flown Thomas Cook twice - & won't fly with them again unless there is no alternative.
October 2009 we flew back from Turkey with TC...in comparison to our outward journey (which was was Thompson & had been very comfortable) this was a huge disappointment.Plane was old, cramped & no legroom...the food was awful & the legroom even worse.
Our 2nd time with TC: flight from Manchester to Crete September 2011 was cancelled due to faulty plane. This is worrying in itself, as there stock seems to be pretty old...but we were waiting in the departures lounge for over an hour AFTER the plane was due to leave before we received any information from the TC staff there. That simply is not acceptable: at the very least we should have been told there was going to be a delay, even if at that time it was not known by how long!
When they did locate a replacement plane, it was smaller than the original - meaning 80 passengers were told they could not board at that time, but would follow on a later plane - & again, not given any indication when that might be.
On board, the seats were uncomfortable & cramped - legroon was so bad that my partner (5ft 11)had to sit at a funny angle & got deadlegs - & I (5ft 5) got bruises on my knees from the seeatback in front of me digging into my legs. Food was the smallest portions I have ever been served on a plane - & wasn't cheap in the first place...tho staff were friendly & pleasant.
One point to note: when we got to our hotel (5 hours late), we were informed that this happens fairly regularly with TC flights from the UK...so our experience may not have been a fluke!

1

29. december 2011

Worst Flight Ever

Our return flights from Toronto to Gatwick were changed from Air Transat, to Thomas Cook Airlines, we have never been more cramped and uncomfortable, they have crammed in as many seats as possible, also charge for everything including a drink of water, i have flow on some pretty grotty airlines around Thailand etc but at least they give you a drink and sometimes a snack and you have some leg room, i will never use Thomas Cook Airlines again, no wonder they are almost going bust.

1

31. august 2011

very cramped and uncomfortable.

Travelled on a 4 hour flight from Bristol to Antayla this Aug (2011) Had prebooked seat so managed to sit together. plane was very cramped, I am only 5'2 but still had very limited leg room - couldn't book extra leg room seats as travelling with children. Had night flights, but impossible to sleep as seats far to cramped together. It really was cattle class. Wouldn't bother with the inflight meal unless it comes free with your holiday deal - very small, luke warm, unappetising. Couldn't enjoy it as couldn't get the tray down due to lack of space. No entertainment at all on flight. Staff spent the whole flight trying to sell to you - duty free, snacks, raffle tickets the list went on. Only got 1 free drink on flight - would have preferred 2. On way home staff tried to sell night comfort packs for £5, inflatable pillow, small blanket, and eye shields. I bought my pillow for 50p from Asda before I left. So please go prepared. Seats were coming apart at the seams, radio didn't work and no headphones provided. A very tired service, fleet certainly needs updating.
We are going to Egypt next year 5 1/2 hour flight - I hope things are better next year. Certainly wouldn't fly by Thomas cook airlines by choice - but it comes with the holiday.

Hayley fandt anmeldelsen nyttig