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I use Yelp all of the time when looking to try a new local place. Most people who live in this area post reviews on the restaurants that they like or disliked on here. I like to see where they rate in relation to where i'm about to eat. If i'm really unsure about eating somewhere I definitely check yelp. It's been an invaluable tool on finding new places to eat.
Je cherchais un site pour avoir un choix intéressant d’endroits où déguster un bon petit plat. Ce site propose un choix minime, mais à travers les commentaires d’autres internautes, on découvre certaines choses intéressantes.
Moved all 30 or so of the company I work for's legitimate 5 star reviews off page and completely discounted them, leaving the one, singular bad review which was patently an attempt to spam/negative SEO from a competing company! I raised a complaint and was told there was nothing I could do. Qype worked fine, until it was rolled into the massive scam that is Yelp - I bet if I paid them a monthly fee all those 5 star reviews would roll back in?
This company need some sort of class action against them to stop them ruining the reputation of businesses with GOOD customer service and products.
First, I cant believe this company is publicly traded first. But we all know what kind of crooked structure is WallStreet anyway. So let me get back, to the real review of Yelp and why I have posted such a Title and have such a bad experience with them. I am the owner of company called DELIVERY2YOU.COM. It appears somebody published my company on Yelp(of course they use the excuse that based on the Info Freedom act everybody can publish anything, without our own permission). Anyway, the reviewer who called me a Douchbag on the Yelp is the only one there, and it is obviously has nothing to do with the service quality, so after I have wrote to Yelp about that, those idiots didn't see any connection. Anyway, Don't rely on Yelp, stay away, experience on yourself. Horrible company with no agenda, and no integrity.
There's been a few times where I've found businesses to be closed, but Yelp is still better than most other competitors when it comes to finding good places to eat or go to.
It's super hard, however, to get an accurate sense of some of the reviews in terms of recency: it is awful that they decide to kind of randomly place reviews rather than in chronological order, especially since things change quickly with small businesses.
While I do use Yelp when researching different businesses, I'm always rather surprised at how reviews are inconsistently presented. It seems that the majority of the reviews I see end up being filtered, which really seems to skew the rating of a business. Unless you think to check the filtered ratings (which I could less observant people not doing), it can incorrectly represent the customer experience at some establishments. A less astute individual may end up having a bad customer experience which could have easily been prevented if the reviews were displayed in a more transparent and balanced way.
Yelp is often good as a starting point but with google now grabbing social links and foursquare using your friends reviews, I am less likely to use Yelp. Newer services like Ness may take over in the food/restaurant category. The biggest issue with Yelp is which reviews are real, what filters/checks are there at Yelp and if they are pushing advertising from the same reviewed places then isn't that a conflict?
I have eaten at hundreds of Yelp restaurants over the years. If it's 3.5 stars or up, I have a good experience the vast majority of the time. 2 star restaurants are consistently not good. So, at least from the consumer standpoint, it works for me. I have an online store, not local, and personally I don't believe that they are doing anything shady. It's hard to provide the level of transparency needed but seems to me like they are making progress.
I used to love Yelp, but somehow I can't trust their reviews anymore. Plus, it's like the Netflix recommendations -- after awhile, everything gets watered down to 3 stars and its impossible to find any standout places to eat. I will continue to use them I guess.
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