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Shoe Envy

Quick to take my money, no customer service.

My sister had recommended Shoe-envy. She said the delivery was quick and the boots were good quality. I ordered a pair of Fly boots and as promised, the boots arrived quickly. However, the right boot is not up to standard and I wanted to return them. I have tried to contact Shoe-envy following the instructions on the delivery note but the phones are never answered. I have emailed and heard nothing. I have since read other reviews and it would seem that many other people have had the same experience and even when they have returned their items with the RMA code, their money has not been returned. I am extremely disappointed and will continue to pursue the company. I can not afford to lose £79.

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Janet Diamond