Besvarelse fra HiFi Headphones

Sorry to hear the product did not meet your expectation. My name is Shaun and I am the Sales Director at HiFi Headphones.

I have investigated this complaint. Below is a summary.

The following product was purchased:

http://www.hifiheadphones.co.uk/audiotechnica-athck5-inear-headphone-in-blue-prodid-1914.html

The product was delivered, you opened the earphones and then called us to request return for a refund. The reason for the refund request was that you expected to take delivery of earphones without the neck strap fit.

Our position is that the product delivered is as advertised. The product page fully describes the products features, including "Cable length: 0.6m, Neck strap type" and "Neck strap for secure fit" and "Features a new "Loop Support" function that stabilize the earphones which will give you the best quality sound".

There are indeed two variants of the CK5 model. The model described in the advertisement is the clearly the CK5 with neck strap fit.

In the call you admitted that this product description had not been read before purchase.

As the product is an in-ear earphone and have been opened we are not able to offer a full refund (see our returns policy at (http://www.hifiheadphones.co.uk/returns-warranty-info-6.html).

A discount from a future purchase has been offered as a gesture of goodwill. Please contact me directly if you would like to discuss the case in more detail or take us up on the offer.